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Paradise Elegance Cruise Tours

2DAY
Paradise Elegance Cruise 2 days
$170/pp
3DAY
Paradise Elegance Cruise 3 days
$340/pp

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Paradise Elegance Cruise
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Paradise Elegance Cruise

Departure Port: Tuan Chau Island, Halong, Vietnam - Show on map
Tai ChiSwimmingSpaKayakingClimbing
Prices starting from:
US$176.0 US$160
per person
View price calendar
+36 photos
Built: 2017
31 Cabins
Steel Boat
Halong Bay
Full board included
9.7
Excellent Based on 269 reviews
Everything was great apart from the excursions. All the boats dropped by the same destination at the same time, disrupting …
— Freja Eriksson Sweden

Availability ( View price calendar )

Cruise Duration:
  • 2 Days/1 Night
  • 3 Days/2 Nights
Check-in:
Rooms:
Rooms:
Room 1
Adult(s)
DONE
Child Policies
Child Policies
Child Age Cruise Fares
0-3 Years old Free
04-11 Years old 75% Adult fares
12 Years old and up Full Adult fares
Book now to get this fantastic price. If you book later, there’s a chance the price will go up or the cruise will be sold out.
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Room Types Max Rates (per room)
Deluxe balcony
Deluxe balcony
Room with balcony
  • Size: 25sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Choose dates to show prices
Executive Balcony
Executive Balcony
Room with balcony
  • Size: 25sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Captain View Terrace Suite
Captain View Terrace Suite
Room with balcony
  • Size: 35sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)
Elegance Suite
Elegance Suite
Room with balcony
  • Size: 35sqm
  • Max Adults: 2
  • Bed options: Double Bed or 2 Beds
Extra beds available:
  • Rollaway bed
  • Crib
Show more
+
Max adults: 2
Max children: 1 (up to 12 years of age)

About Paradise Elegance Cruise

Launched in February 2017, Paradise Elegance is the latest and most promising product of Paradise Cruises Lines. With 31 cabins, the cruise can host up to 62 passengers. Both the extetior and interior designs are works of arts and a real treat for the eyes.

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  • Outdoor pool
  • Lounge
  • Jacuzzi pool
  • Wifi
  • Bar
  • Restaurant
  • Spa & massage

5 things that we love most about Paradise Elegance Cruise

  • Expansive sundeck
  • Spa and wellness center
  • Piano lounge with live music
  • All cabins have balcony
  • Just 2.5 hours road travel from Hanoi

Cruise itinerary

  • 2 Days/1 Night
  • 3 Days/2 Nights
Day 1: Hanoi - Halong Bay
Noon

At noon, arriving at Paradise Elegance Cruise and enjoying welcoming drinks as well as safety introductions from the staff after completing all check-in procedures at Paradise Suites Hotel, you are served a hearty lunch at Le Marin Restaurant while the cruise is sailing on Halong Bay. The first stopover is Titop Island where you can conquer the top of the mountain and admire the panoramic view of Halong Bay or relax on the beach. Later, the cruise progresses to Luon Cave - a peaceful area with a uniquely formed cave. Guests can take a sampan boat or kayak to discover the area. 

Early evening

Don’t forget amazing onboard activities like sunbathing, watching sunset or joining the Happy Hour program and a cooking class, and listen to the live music by a Filipino band at L'Odyssée Sundeck or Piano Lounge before having a sumptuous dinner (live music except for Monday).

Evening

Dinner will be served at Le Marin Restaurant at 7 pm. In the evening you will enjoy live music at Le Piano Bar, mingle on sundeck, watch movies, fish squid, or relax in the room.

  • Meals included: Lunch, Dinner
Day 2: Halong Bay - Hanoi
Morning

A fresh morning begins from Tai Chi lessons, gorgeous sunrise pictures to a healthy breakfast at the restaurant. Around 7:45 am, the cruise takes you to Sung Sot Cave – the biggest and most stunning cave in Halong Bay. Having saved beautiful pictures and unforgettable memories, you should get back to the cruise around 9 am to complete check-out. While having a light lunch, it is great for visitors to admire Thien Cung Cave, Dau Go Cave, Ga Choi Islet on the way back to Tuan Chau Marina. Around 10:30, let’s say goodbye Paradise Elegance Cruise and finish an amazing trip.

  • Meals included: Breakfast
Day 1: Hanoi - Halong Bay
Morning

At 8:30 - 9:00, our shuttle bus will pick you up from your hotel for 2.5 hour bus trip to Halong Bay (pick up available in Hanoi Old Quarter only and for a fee).

Afternoon
At noon, arriving at Paradise Elegance Cruise and enjoying welcoming drinks as well as safety introductions from the staff after completing all check-in procedures at Paradise Suites Hotel, you are served a hearty lunch at Le Marin Restaurant while the cruise is sailing on Halong Bay. The first stopover is Titop Island where you can conquer the top of the mountain and admire the panoramic view of Halong Bay or relax on the beach. Later, the cruise progresses to Luon Cave - a peaceful area with a uniquely formed cave. Guests can take a sampan boat or kayak to discover the area. Back to the cruise, enjoy Happy Hour (buy 1 get 1 free from 17:30 to 18:30) and a cooking class. Don't miss the performance of the Philippines band at L'Odyssée Sundeck or Piano Lounge (45 minutes each slot and is not available on Mondays).
Evening

Dinner will be served at Le Marin Restaurant at 7 pm. In the evening, you will enjoy live music at Le Piano Bar, mingle on sundeck, watch movies, fish squid, or relax in the room.

  • Meals included: Lunch, Dinner
Day 2: Me Cung Cave - Trinh Nu Cave
Morning

Tai Chi is organized on sundeck, followed by light breakfast. Transfer to Paradise Explorer tender for day excursions. Your first stop today is Me Cung Cave. You can witness beautiful years-long stalactites and stalagmites and learn about one of the most ancient caves in Halong dating back to 10,000 BC - 8,000 BC. Then back to the Paradise Explorer and relax.

Afternoon

Lunch is served on Paradise Explorer. In the afternoon take a trip to Trinh Nu Cave. Here you can explore the stunning stalactites, or kayak around towering cliffs (additional charge). Return to Paradise Elegance Cruise.

Evening

Second dinner at Le Marin and evening activities.

  • Meals included: Breakfast, Lunch, Dinner
Day 3: Halong Bay - Hanoi
Morning

A fresh morning begins from Tai Chi lessons, gorgeous sunrise pictures to a healthy breakfast at the restaurant. Around 7:45 am, the cruise takes you to Sung Sot Cave – the biggest and most stunning cave in Halong Bay. Having saved beautiful pictures and unforgettable memories, you should get back to the cruise around 9 am to complete check-out. While having a light lunch, it is great for visitors to admire Thien Cung Cave, Dau Go Cave, Ga Choi Islet on the way back to Tuan Chau Marina. Around 10:30, let’s say goodbye Paradise Elegance Cruise and finish an amazing trip.

  • Meals included: Breakfast
Last updated 17:27 Friday 01 Mar 2024

Important Notes

  • PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
  • Trip cancellation due to bad weather in Halong Bay:
  • The cancellation decision is made by Management Board of Halong Bay on the day of the trip in case of bad weather conditions. In such case, we will make alternative travel arrangement for you on request or offer refund in accordance with the cruise policy.
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Cruise inclusions & options

Booking Policy
    Cancellation Policy and Refund:
  • More than 30 days prior to check-in: free of charge 
  • From 30 to 11 days prior to check-in: 15% of total rates 
  • From 10 to 7 days prior to check in: 30% of total rates. 
  • Less than 7 days prior to check-in: 100% of total rates. 
  • No-Show: 100% of total rates.

    • Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.

Cruise Policy
  • Check in on board: 12:00 PM
  • Check out:  10:30 AM
  • Return Hanoi: 3:30 PM
  • The FOC rate for children under 4 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 4 years old traveling with two (2) adults is allowed for FOC per cabin.
  • Children from 4-11 will pay extra charge 75% of adult rate. Children 12 and above must pay full fare as adult.
  • An extra charge of USD 25.00 per extra bed if required to set up in the cabin for 02 days/1night program or USD 35.00 per extra bed for 03 days/2 nights program (already included in children rate). An extra charge of USD 10.00 per baby cot for 02 days/1 night program or USD 15.00 per baby cot for 03 days/ 2nights program if require. This extra service is subject to Paradise Cruises availability.
  • The child rate for children from 5 to 12 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. In case the child occupies the sole cabin, the rate for adult is applied
  • Peak season surcharge : Surcharge of $50 per person per night applies for 24 December and 31 December 2024.
Price Exclusions
  • Airfares, and Hotel Accommodation
  • Visa to Vietnam
  • Beauty Spa Services and Massage
  • Beverages and Tobacco
  • Tips and other Personal Expenses
  • Kayaking
  • All other services not clearly mentioned above
  • Surcharge for New Year, Christmas
Price Inclusions
  • Taxes & Service Charges
  • Welcome Cocktail
  • Cruise Itinerary and Program
  • Entrance and Sightseeing Fees
  • In-house English-speaking Tour Guide
  • Luxury Cabins and Suites with A/C
  • Luxury en-suite Bathroom
  • Meals as stated in cruise program
  • Tai Chi Session
  • Cooking Class
  • On board insurance

Questions & Answers (252)

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Asked by Nikhil Sharma 1 day, 22 hours ago

Please share the menu including vegetarian options. Are there pickup facilities available within package from hanoi old quarter?

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Answered by Annie 1 day, 21 hours ago

Dear Nikhil Sharma, Please kindly find the cruise's vegetarian menu I sent to your mail. Yes, we do offer transfers from/to Hanoi Old Quarter. Should you need further assistance, feel free to contact us. Best regards, Annie (Ms.) 

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Asked by Niranjan 1 week, 3 days ago

Can you share your vegetarian menu for lunch and dinner. Also share the activities list ?

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Answered by Annie 1 week, 3 days ago

Dear Niranjan, I sent to your mail Paradise Elegance's vegetarian menu and itinerary. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by MARCELO SANTOS 2 weeks, 6 days ago

Hello! What time does the tour end on the second day? We need to be at Hanoi airport by 4 PM. Will we make it on time?

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Answered by Tearis 2 weeks, 5 days ago

Dear MARCELO SANTOS, As for your question, we would like to let you know that the cruise tour will return to Hanoi Center around 2:30 pm, and you will have ample time to get ready at Hanoi airport by 4:00 pm. Should you have any questions, please let us know. Sincerely, Tearis

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Asked by Sergey Guk 1 month ago

Hi! I compared your map and company's map. They are different. Which map is correct? Is this tour available on 21.12.24?

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Answered by Mary 4 weeks, 2 days ago

Dear Sergey Guk, Thank you for your inquiry. We have checked the availability and sent you the offer via email. Looking forward to hearing from you soon. Regards, Mary

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Asked by Mansukh Patel 1 month, 1 week ago

Hi is this the same cruise as https://paradiseelegancecruise.com/ The itinerary looks different for the 2D/1N cruise.

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Answered by Cindy 1 month, 1 week ago

Dear Mansukh Patel, Please be advised that the website you shared is not the official website of Paradise Vietnam. Please refer to the official website here: https://www.paradisevietnam.com/en/our-masterpieces/paradise-elegance. We are a travel agency of Paradise Vietnam and we sell their exact itinerary as shown on their website. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Martina Gildea 1 month, 1 week ago

Hello, I am looking to book the 3 day/ 2 night itinerary. i am just a little confused - do we visit Ha Long Bay , Ha Lan Bay and Cat Ba? Thanks!

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Answered by Cindy 1 month, 1 week ago

Dear Martina Gildea, Please be advised Paradise Elegance Cruise sails within Halong Bay area only. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

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Asked by Vlado Petric 1 month, 1 week ago

We are planning to stay at the Hotel de l'Opera and take the Paradise Elegance 3-day cruise on 25 October. Is the pick up from/drop-off at the Hotel de l'Opera available?

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Answered by Cindy 1 month, 1 week ago

Dear Vlado Petric, Please be advised that Paradise Elegance Cruise is only available for every Tuesday, Thursday and Sunday of the week so can you please take the trip from 24 to 26 Oct instead? We can arrange a bus with pick up/drop off at Hotel de l'Opera with a cost of USD 30/person so the total cost for 2 persons is USD 725 in a deluxe balcony cabin. Looking forward to hearing from you. Best regards, Cindy

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Asked by Maristella jeong 1 month, 4 weeks ago

hello. I will be traveling with my family in October 2025. We are 3 adults in two rooms and would like twin beds in one of the rooms, is this possible? Also, we will be staying in a hotel connected to the cruise and would like to travel to Hanoi after the cruise, where do we go to inquire about shuttle service? I will be looking forward to response. Have a great day.

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Answered by Cindy 1 month, 3 weeks ago

Dear Maristella Jeong, After you submit the booking, you will see a portion to choose shuttle service. Or please share with me your travel date, I can help you to book manually. Best regards, Cindy

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Asked by Hans Borjesson 2 months ago

We plan to go on Halong bay cruise, is it possible to be picked up in Hanoi and left in Ninh Binh, not going back to Hanoi?

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Answered by Cindy 2 months ago

Dear Hans Borjesson, Yes, we can arrange a bus from Hanoi to Halong then from Halong to Ninh Binh for you. Its price is USD 35/person. Best regards, Cindy

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Asked by Roanld 2 months, 1 week ago

Do you offer transfers around Hoan Kiem County in Hanoi? If so, what is the charge?

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Answered by Cindy 2 months, 1 week ago

Dear Roanld, May I understand you are asking about the shuttle bus from Hanoi to Halong that picks up from a hotel in Hoan Kiem area? If so, we can arrange that service and its price is USD 30/person for pick up and drop off. Best regards, Cindy

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Asked by Phylis Pui 2 months, 3 weeks ago

Is it possible to select the location of the room or a specific room on the ship? My husband gets sea sick very easily and prefers to pick a room in a certain location relative to the ship to minimize his chance of getting sick.

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Answered by Cindy 2 months, 3 weeks ago

Dear Phylis Pui, You can let us know which type of room you want to book and the location you want (far away from the engine, restaurant or so on) then we will forward it to the cruise to arrange it for you. But I cannot confirm the room number in advance. Should you have other questions, please feel free to let me know. Best regards, Cindy

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Asked by Cristy 2 months, 3 weeks ago

Are you able to provide a service vehicle for 6 persons from Old Quarter area in Hanoi?

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Answered by Phoebe 2 months, 3 weeks ago

Dear Cristy, I would like to advise you that we do offer sharing bus/ private car for 6 persons if you book the tour with us! Should you need further assistance, feel free to contact us. Regards, Phoebe

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Asked by Chay Kho 3 months ago

Do you provide transfers from and to the Ha long international cruise terminal as I will be arriving there? If so, how much do you charge for the return trip?

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Answered by Melissa 3 months ago

Dear Chay Kho, Thank you for your email and inquiry. We can offer privat pick up / drop off from Halong International Cruise Terminal to Tuan Chau terminal for 20USD/sedan car/way. Alternatively you can always get a taxi if you prefer. Best regards, Melissa

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Asked by Violeta Garcia 3 months, 2 weeks ago

Do you offer transfers from Ninh Binh for Ha Long Bay tours? 

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Answered by Phoebe 3 months, 2 weeks ago

Dear Violeta, Yes, we offer transfer services from Ninh Binh to Ha Long Bay. You can choose between a shuttle bus, which costs $19 per person, or a private car, priced at $110/way/car for 1-2 persons. If you have any more questions, please feel free to reach out to us! Best regards, Phoebe.

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Asked by Sam ham 4 months ago

I live in the United States of America and my girlfriend is lives in Hanoi. Can I book a 3 days, 2 nights with her?? In order word, is your cruise company guest friendly. I intend to visit this September. Any idea how much it will cost me??

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Answered by Melissa 3 months, 4 weeks ago

Dear Mr. Samuel, You can surely book a trip on Paradise Elegance with your girlfriend. You can see the price for cabins on our website. Should you have any questions please do not hesitate to contact us! Best regards, Melissa

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Asked by Thomas Schattenhofer 4 months ago

Hello ! Is the Transfer to and from Hanoi included ? Best regards

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Answered by Annie 4 months ago

Dear Thomas Schattenhofer, Transfer to and from Hanoi is not included. For Paradise Elegance Cruise, we offer shuttle bus Hanoi - Halong - Hanoi at US$ 32/person/round trip. Regards, Annie (Ms.)

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Asked by Anja Langertz Schneider 4 months, 2 weeks ago

Hi We are on a Cruise (Celebrity)in November 12-13 overnight in halong bucht My question.: It s a Tender Harbour and i Don t know how much time it takes with the Tender until we are on the riverbank When does you latest Cruise ship for overnight Starts??and where do wehave to come? Kind regards Anja

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Answered by Annie 4 months, 2 weeks ago

Dear Anja Langertz Schneider, I would like to send you some information as follows, please kindly let me know if you need further information:

- Some cruises need a tender from the pier to the main boat. It will take around 15-20 minutes to transfer

- The overnight cruises normally start at around 11:30 - 12:00. There are 2 cruises that leave a bit later at 12:00 - 12:30, they are Doris Cruise and Erina Cruise

- The cruise lounges are in either Halong International Cruise Port or Tuan Chau International Cruise Port

Best regards,
Annie (Ms.)

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Asked by Dmitry Ivanov 4 months, 4 weeks ago

Does the cruise have Wifi?

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Answered by Tearis 4 months, 4 weeks ago

Dear Ivanov, Yes, wifi is available onboard Paradise Elegance. However, the wifi speed can be affected by the ship’s location and weather conditions. Regards,

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Asked by Sara 5 months ago

Are drinks included for lunch and dinner? If not, are their prices in US dollars or VND?

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Answered by Mary 5 months ago

Dear Sara, Drinks are not included in the tour price of all cruises. You will be served 1 bottle of water/person/night. Other drinks ordered from the bar are charged. Their prices are in VND. Should you need further information, feel free to contact us. Regards, Mary

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Asked by Carla Santos 5 months ago

Hi, we have made a reservation for 2 nights on Paradise Elegance (including round trip transfer). But our plan has some changes. We plan to stay in Halong City 1 more night after the cruise. So, I don’t need to return to Hanoi anymore. Can I cancel it? We’re so sorry for this confusion.

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Answered by Tearis 5 months ago

Dear Carla, We can cancel the transfer service back to Hanoi for you. We have sent the updated voucher with the adjusted balance. Please check it and let us know if you need further assistance. Regards, Tearis

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Asked by Vlad Popescu 5 months, 1 week ago

Hi. What time does the bus come back to Hanoi after the cruise trip?

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Answered by Tearis 5 months, 1 week ago

Dear Vlad, Please be advised that the bus will return to Hanoi Center around 2:30 pm after the cruise tour. If you need more details, feel free to ask us. Regards,

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Asked by Rekha 6 months ago

Hi! If I am staying in Hanoi how do I get to the departure location, and how do I get back to Hanoi after the cruise? Is that included in the trip? Thank you!

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Answered by Bonnie 6 months ago

Dear Rekha, Shuttle bus can be booked for Paradise Elegance Cruise at 30 USD/per person/round trip extra from the cabin cost. We will pick you up and drop you off at your hotel in Hanoi Old Quarter. Should you need any further assistance, please feel free to contact us. Best regards, Bonnie (Ms.)

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Asked by Nicole Lin 6 months, 2 weeks ago

Does the sampan boat ride include in the price? How much is the kayak ?

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Answered by Mary 6 months, 2 weeks ago

Dear Nicole Lin, Sampan boat is included in the price while kayak costs $20/kayak for 1-2 persons. Should you need further information, feel free to contact us. Regards, Mary

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Asked by Rebecca 6 months, 4 weeks ago

Interested in paradise elegance 2days/1 night for Dec 23rd 2024 , for 3 adult. Can you please tell me how that can be accommodated in one room? I am flexible with room size so an additional bed can be put in the room. Please inform what the price would be for the room type that can accommodate 3 adults. Thank you very much .

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Answered by Bonnie 6 months, 3 weeks ago

Dear Rebecca, Thank you very much for contacting us. The cabin is 27sqm which is quite small for 3 adults but if you are okay we will still try to put an extra bed into the cabin. The cost is 500 USD/3 person/1 deluxe balcony (double bed + extra bed) excluding transfers. If you are looking for more comfort, you can take 2 cabins instead. It costs 340 USD/cabin for 2 persons and 310 USD/per cabin for 1 person excluding transfers. We look forward to hearing from you soon. Best regards, Bonnie (Ms.)

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Asked by Gail Pagnini 6 months, 4 weeks ago

I would like to book for February 27,28 and March 1st. Three days two nights. Does the Paradise elegance cruise 3 have a cruise those days

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Answered by Annie 6 months, 4 weeks ago

Dear Gail Pagnini, At the moment, Paradise Elegance Cruise operates the 3 days 2 nights trip on Sunday, Tuesday and Thursday so you can book it on Feb 27. It costs US$ 680/Deluxe Balcony for 2 persons with US$ 32/person for shuttle bus Hanoi - Halong - Hanoi. As the bus can only drop you off in the Old Quarter, we can arrange you a connecting car to the airport at US$ 20 extra. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Jenny C 7 months ago

We have 3 adult, do you have 3 single bed room? or you have 4 persons' family room?

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Answered by Mary 7 months ago

Dear Jenny C, You can book a room with an extra bed for your group. Should you need further information, feel free to contact us. Regards, Mary

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Asked by Rowan Dray 7 months ago

What time does the shuttle bus get back to Hanoi?

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Answered by Mary 7 months ago

Dear Rowan Dray, The shuttle bus gets back to Hanoi between 2:00 - 2:30 pm. Should you need further information, feel free to contact us. Regards, Mary

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Asked by ROBINA MIRANDA 7 months, 1 week ago

We want to join your cruise. We will be in Danang until the 22nd of April. How can we reach Hanoi the most convenient but cheapest. What hotel should we stay which is near to the Halong Bay? Can you guide please. We are 2 pax.

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Answered by Annie 7 months, 1 week ago

Dear Robina Miranda, To get to Hanoi from Danang, you can consider taking a flight, overnight bus or train. I highly recommend air planes to save your time. You can fly to Hai Phong, then take a taxi to Halong and stay there overnight, or fly to Hanoi and book a hotel in the Old Quarter, we offer shuttle buses that pick you up at any hotel in the Old Quarter. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by Jon 7 months, 3 weeks ago

My wife and I would like to do a 2 day/1 night tour in Nov 2024. Our hotel is the Hilton Garden Inn near the old quarter on P. Phan Chu Trinh avenue. can you pick us up there or where would we need to meet to catch shuttle to HaLong?

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Answered by Annie 7 months, 3 weeks ago

Dear Jon, Thank you for contacting us. We can arrange the bus to pick you up at your hotel Hilton Garden Inn. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)

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Asked by FU,SHIN-YI 7 months, 3 weeks ago

How much if i want to experience Kayaking

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Answered by Mary 7 months, 3 weeks ago

Dear FU,SHIN-YI, The kayak costs VND 460,000 per kayak per time for one or two people. If you need further information, please let us know. Regards, Mary.

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Asked by Bijendra Upreti 7 months, 3 weeks ago

We are looking to book 2 Day 1 night cruise on Paradise Elegance. We are 2 Adults and 2 children, both under 5. Can we book 1 room? Also Private Transfer from Hanoi is listed for $180/Car. Is that for one way or round-trip?

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Answered by Annie 7 months, 3 weeks ago

Dear Bijendra Upreti, Thank you for contacting us. Yes, you can stay together in one room and the cost of US$ 180 is for round trip transfer. Please let me know if you have any other inquiries. Best regards, Annie (Ms.)
 

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Asked by Tracy 8 months, 2 weeks ago
Hi, Your website listed "Free Shuttle Bus" as 1 of the 6 exceptional things about Paradise Elegance Cruise. One of the answer seems to contradict that advertisement. Please advice. Thanks
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Answered by Cindy 8 months, 2 weeks ago
Dear Tracy, Thank you for your email! We are so happy to hear from you! I am sorry that the promotion of the free shuttle bus for Paradise Elegance Cruise is no longer available. Instead of that, we provide a better cruise price so you can book the cruise and require shuttle service separately. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by lemon 8 months, 2 weeks ago
Isn't the shuttle bus from Hanoi oldquarter to Harong Bay free of charge anymore?
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Answered by Halongbaytours Team 8 months, 2 weeks ago
Dear Lemon, Thank you for contacting us. We currently do not have any promotion with shuttle bus for Paradise Elegance Cruise. The cost for the shuttle bus is US$32/person for a round trip Hanoi - Halong. Should you need further information, feel free to contact us. Regards, Halongbaytours Team
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Asked by Shawn Cartwright 8 months, 2 weeks ago
We will be staying at 42a Pho Ham Long Hoan Keim. Do you offer a round trip shuttle bus to collect from this location please? Thank you
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Answered by Annie 8 months, 2 weeks ago
Dear Shawn Cartwright, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, we can arrange the bus round trip from/to your address. May I know your travel date and the number of passengers in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Sheila Fernandez 8 months, 2 weeks ago
Hello, Do you provide transport service to Ninh Binh at the end of the cruise?
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Answered by Annie 8 months, 2 weeks ago
Dear Sheila Fernandez, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, we offer shuttle bus Halong - Ninh Binh at US$ 19/person. May I know your travel date in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Sean G 8 months, 2 weeks ago
Hello, We're set to do the 2-day cruise and we're wondering it you offer services to shuttle from the end point to Cat Bi airport after the cruise has concluded? Thank you
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Answered by Cindy 8 months, 2 weeks ago
Dear Sean, Thank you for your email! We are so happy to hear from you! We do not have shuttle service from the cruise to Cat Bi airport but we can arrange a private car instead. The cost is USD 45 for 2 persons. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by CHEN SU CHANG 8 months, 2 weeks ago
We wanted to book a 3D/2N itinerary for Paradise Elegance Cruise , but found out that this boat accepts both a 2D/1N itinerary and 3D/2N itinerary. How does the boat operate and whether it will conflict and affect our itinerary?
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Answered by Annie 8 months, 2 weeks ago
Dear Chen Su Chang, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For a 3 days 2 nights trip, on the second day, you will use a day boat for activities while the cruise will repeat its 2 days 1 night trip. That is how almost all the cruises operate at the moment. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Ashley Haber 8 months, 2 weeks ago
Hi there! Does your shuttle service pick up from Sheraton Hanoi Hotel? If not, what are some recommendations for hotels you do pick up from? Thank you!
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Answered by Annie 8 months, 2 weeks ago
Dear Ms. Ashley Haber, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Paradise Elegance Cruise, we do offer shuttle bus that can pick you up from Sheraton Hanoi Hotel. Or you can book any hotel that is located in the Old Quarter. May I know if you have a tentative travel date so that I can check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by TAI B DIEP 8 months, 2 weeks ago
Hi: We want to fly from Ha Long Bay Airport to Da Nang on the second day. Can you transport 3 persons to the Ha Long Bay Airport?
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Answered by Annie 8 months, 2 weeks ago
Dear Tai Diep, Thank you for contacting us. I am sorry that there is no Halong Bay Airport. May I double check if it is Cat Bi Airport in Hai Phong or Van Don Airport in Quang Ninh? We offer private 7-seater car to take you to either of these airports at US$ 50/way and you can reach the airport at around 11:30 - 12:00 (only when you take Paradise Elegance Cruise). May I know your travel date so that I can check the cruise availability? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by nicole KUO 8 months, 2 weeks ago
I'm seeking to book a room for three adults. Do you have a triple room or a family room?
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Answered by Cindy 8 months, 2 weeks ago
Dear Nicole, Thank you for your inquiry! We are so happy to hear from you! Please be advised that Paradise Elegance Cruise does not have a triple nor family room but they can place a rollaway bed for the 3rd person so you three can share the same room. Is that fine with you? Please share with us more details about your trip plan for our further assistance. Looking forward to hearing from you! Best regards, Cindy
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Asked by C 8 months, 2 weeks ago
Hi, I want to book your 2 day 1 night cruise. There are 5 people in my group. We have a flight out of Hanoi airport at 3:20pm. Do you have transportation that could take us directly to the airport and would we make it to our flight?
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Answered by Lily 8 months, 2 weeks ago
Dear Sir/ Madam, Thank you for contacting us! We are very happy to hear from you! For Paradise Elegance which finishes earlier at 10:30 AM, you will get to the airport at around 1:00 - 1:30 PM and have enough time for your flight! We look forward to hearing from you! Best regards, Lily
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Asked by jon.tang 8 months, 2 weeks ago
Hello! On the departure day, our flight will be departing from Hanoi to Bangkok at 15:50 PM. There are 2 of us, can we make it? Thank you!
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Answered by Lily 8 months, 2 weeks ago
Dear Jon Tang, Thank you for contacting us! We are very happy to hear from you! As the Paradise Elegance finishes at around 10:30 AM, we can arrange a private car transfer for you to get directly from Halong to Hanoi Airport. The cost for this transfer is USD 110/ one way/ car for 2 persons. You will reach the airport at around 1:00 - 1:30 PM and still have enough time for your flight, so kindly no worries. Best regards, Lily
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Asked by Liqun Jiang 8 months, 2 weeks ago
Do you offer pickup service at Hotel Emerald Waters Classy (27-29 Gia Ngu Street, Hoan Kiem, Hanoi)? If so, what time is the pickup time at the hotel? Will you arrange transportation back to this hotel? What time can we return to the hotel? Thank you!
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Answered by Lily 8 months, 2 weeks ago
Dear Liqun, Thank you for contacting us! Yes, we can surely provide transfer from your hotel, so kindly no worries. For the Paradise Elegance, the shuttle bus round trip Hanoi - Halong - Hanoi is FREE. The bus will pick you up at 8:00 - 8:45 AM and after the cruise, you will get back to the hotel at around 2:30 PM. May I also know your trip dates and how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily
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Asked by HSIATING YEH 8 months, 2 weeks ago
I'd like to know what's the price for 4 people 2D1N in 2 Deluxe Balcony rooms on 3/10. We'd like to have kayaking included. And I would like to confirm that the pick up from La Mejor Hotel is available.
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Answered by Annie 8 months, 2 weeks ago
Dear Hsiating Yeh, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. As I have checked, Paradise Elegance Cruise is still available and it costs US$ 400/Deluxe Balcony with free shuttle service from/to La Mejor Hotel. I am sorry that kayaking is not included, you can book and pay for it on the boat. It is around US$ 15/kayak for 2 persons. Can you please consider and let me know if you want to book it? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Travelers 8 months, 2 weeks ago
Do you offer free hotel pick up and drop off from Hanoi Pearl Hotel?
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Answered by Lily 8 months, 2 weeks ago
Dear Sir/ Madam, Thank you for your question and we are very happy to hear from you! Yes, at the moment, we do offer FREE shuttle bus Hanoi - Halong - Hanoi for Paradise Elegance Cruise and we can surely arrange transfers from your hotel, so kindly no worries! Should you need any further information, please do not hesitate to contact us! Best regards, Lily
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Asked by RATI SINGH 8 months, 2 weeks ago
do u have indian chief at Paradise cruise
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Answered by Cindy 8 months, 2 weeks ago
Dear RATI, Thank you for your email! Please be advised that Paradise Cruise does not have an Indian chef but the cruise does serve Indian food, fyi. Should you have any further questions, please do not hesitate to contact us. Best Regards, Cindy
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Asked by June West 8 months, 2 weeks ago
I am planning to travel solo and I would prefer to use the room alone. Would I have to pay twice the price of the room or just the regular price?
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Answered by Lily 8 months, 2 weeks ago
Dear June, Thank you for your inquiry! We are so happy to hear from you! Regarding your question, if you travel alone, you will just pay the regular price for a room, so please do not worry about it. You can check the price rates on our website by choosing the option room for 1 adult. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily
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Asked by Shilpa Pai 8 months, 2 weeks ago
Hi, looking at booking captain suite for 6 adults. looking at the price and check if 3 people can be accommodated in 1 suite. The travel dates are 31 August for 2D1N.
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Answered by Cindy 8 months, 2 weeks ago
Dear Shilpa Pai, Thank you for your inquiry! We are so happy to hear from you! Regarding your interest in Paradise Elegance Cruise, your group of 6 will need 3 cabins and our summer promotion costs USD 350/deluxe balcony cabin for 2 persons including bus round trip. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Anika 8 months, 2 weeks ago
Hi, I am planning a 2D/1N cruise trip with 2 other people. Do I have to book 2 separate rooms or can I add a rollaway bed in 1 room? Thanks!
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Answered by Annie 8 months, 2 weeks ago
Dear Ms. Anika, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, you can surely share one cabin, we will arrange an extra bed in the room for you accordingly. The cost will be more reasonable as well. May I know your budget and travel date so that I can suggest to you some cruise options to consider? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)
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Asked by Adele 8 months, 2 weeks ago
Do you have a cabin that can accommodate 3 adults? If there is, how big is the room? Do you charge by room?
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Answered by Melissa 8 months, 2 weeks ago
Dear Adele, Thank you for sending us your email! For Paradise Elegance Cruise, we can arrange 1 deluxe balcony + extra bed for your group and the cost shall be 570 USD for this option including transfer. If you need any further information please let me know! Melissa
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Asked by Peter Jackson 8 months, 2 weeks ago
Does the price include pick up and drop off at Hanoi Elite Hotel. Please say time leave Hanoi and time back inhotel
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Answered by Melissa 8 months, 2 weeks ago
Dear Mr. Peter, Thank you for your email. Regarding your question, the transfer cost is included in the price and the bus picks up at Hanoi Elite Hotel. Pick up is between 8:15-8:45 am and drop off at 2:30 pm. If you have any other questions please let me know any time! Melissa
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Asked by Winnie 8 months, 2 weeks ago
Hi, I see that there’s a last min deal at S350 for paradise elegance cruise. How do I book it at that price?
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Answered by Mellisa 8 months, 2 weeks ago
Dear Ms. Winnie, Thank you for your inquiry and this is our special offer for certain dates only. May I know when is your trip date and how many guests will travel so I can assist? I look forward to hearing from you! Melissa
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Asked by Mikii 8 months, 2 weeks ago
Hello, I would like to know if the price displayed when selecting the date (31st December) is already including the peak season surchage outlined in the policy Peak season surcharge: Surcharge of $50 per person per night applies for travel period from 20 December 2022 to 5 January 2023 Thanks in advance. Mikii
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Answered by Mina 8 months, 2 weeks ago
Dear Mikii, Thank you for contacting us. The price displayed on our website is not included with the peak season surcharge. May I know which day you want to travel and how many guests are traveling so I can check the availability for you? If you have any questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by JL 8 months, 2 weeks ago
Hi! We are looking at a 2d1n cruise on 20th December. Is the special deal pricing of $380/two pax the final price? Does the final price include squid fishing too? Thank you.
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Answered by Mina 8 months, 2 weeks ago
Dear Joan Lynn, Thank you for your question and I hope this mail finds you well. Yes, the special deal price of $380/ 2pax is included with squid fishing and it is the final price for 2D1N Paradise Elegance Cruise trip on 20th Dec. If you have any further questions, please do not hesitate to contact us. Best regards, Ms.Mina
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Asked by Akanksha Phillipowsky 8 months, 2 weeks ago
Can a scuba dive or snorkelling activity be added to this trip's itinerary with a PADI certified instructor? I am planning this trip from 11/21/2022 to 11/23/2022. And, is vegetarian food option available for meals?
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Answered by Halongbaytours Team 8 months, 2 weeks ago
Dear Akanksha, Thank you very much for your email and inquiry! I am sorry that scuba diving or snorkeling is unavailable for a Halong Bay cruise trip. Only kayaking is available. As for meals, all cruises can prepare vegetarian food for you, no worries. Should you have other questions, please do not hesitate to contact us. Best regards, Halongbaytours Team
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Asked by Akanksha Phillipowsky 8 months, 2 weeks ago
Can scuba diving or snorkeling activity be added to this trip? I am planning this trip from 11/21/2023 to 11/23/2023
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Answered by Cindy 8 months, 2 weeks ago
Dear Akanksha, Thank you for your question! I am sorry that scuba diving or snorkeling are not available in Halong. In Halong Bay, we have only kayaking activities. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Tina 8 months, 2 weeks ago
Do we get a chance to explore Sung Sot Cave or just cruise around the area?
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Answered by Halongbaytours Team 8 months, 2 weeks ago
Dear Ms. Tina, Thank you for your question and we hope this email finds you well. You will reach Sung Sot cave by a tender and have nearly 1 hour to explore the inside of the largest cave in Halong Bay. If you need more information, feel free to ask us. Regards, Halongbaytours Team
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Asked by Lily S 8 months, 2 weeks ago
Hi There, I am looking to book for 1 Jan 2023 for 1 night. I was wondering, what's the final price for it? Captain View Terrace Suite. Is it $480 USD total? Also, will you be able to take us to the Airport Classic Hotel after the cruise? Many thanks Lily
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Answered by Mellisa 8 months, 2 weeks ago
Dear Lily, Thank you for your question. We offer the Captain Suite for 450 USD including transfer. However we cannot pick up from Airport, only from Hanoi Old Quarter. Thank you for your kind understanding! Melissa
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Asked by Goc Du 8 months, 2 weeks ago
Hi, I have booked 29th Dec for the Captain View Terrace Suite for 2 adults and one 8 year old child. I have opted for two bed instead of a double. I would like to ask what are the dimensions (size) of the two beds, as I was wondering if the beds can fit two adults and a child. Thanks
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Answered by Ellie 8 months, 2 weeks ago
Dear Mr. Goc Du, Thank you for your email and we are happy to hear from you. The size for twin cabin is 1m1 x 2m for each bed. I think it is best that you take 1 double bed + 1 extra bed for your 8 year old child to be more comfortable. If you have any questions please let me know! Ellie
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Asked by Michelle 8 months, 2 weeks ago
Hello! May I know for the special deal 2022 - does it include transfer from Hanoi? And which room type is it? Thank you!
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Michelle, Thank you for your inquiry. I would like to summarize our promotion details below: Paradise Elegance Date: TBA Guests: 02 adults Cabin: 1 deluxe double with balcony Transfer: pick up and drop off at hotel TBA Total cost $380 for 2 persons including transfer. Kayaking is charged extra 300,000 VND per kayak (around 14 USD) Booking policy for cancellation and change: More than 30 days prior to check-in: free of charge From 30 to 7 days prior to check-in: 10% of total rates From 6 to 3 days prior to check in: 50% of total rates. Less than 3 days prior to check-in: 100% of total rates. No-Show: 100% of total rates. If you are interested in booking this promotion please let me know. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa
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Asked by ashutosh 8 months, 2 weeks ago
we are group of 10 people include young kids, coming from india, can you manage indian chef to cook vegetarian food for us on board
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Answered by Cindy 8 months, 2 weeks ago
Dear Ashutosh, Thank you for your email! We are so happy to hear of your Halong trip! I am sorry that there is no Indian chef onboard but the cruise can still cook vegetarian food upon your request so please no worries. The cruise served many guests with the same food request as you. Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)
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Asked by Jayden 8 months, 2 weeks ago
Hi there I am keen for a 3 days 2 nights trip for 4 people. Can I ask how much is renting the kayak since it is not included? And is that fee for the whole trip or do we pay and rent as per use on each day (Day 1 & Day 2)? Thank you.
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Answered by Ellie 8 months, 2 weeks ago
Dear Mr. Jayden, Thank you for contacting us with your question! The cost for kayaking on Paradise Elegance Cruise is 300,000 VND/ kayak for 2 persons. It will be pay per use however for early booking we can offer 2 complimentary kayaks for your group. Please see the detailed program as attached. If you have any questions please let me know! Ellie
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Asked by Jay Lam 8 months, 2 weeks ago
Hi there I am keen for a 3 days 2 nights trip for 4 people. Can I ask how much is renting the kayak since it is not included? And is that fee for the whole trip or do we pay and rent as per use on each day (Day 1 & Day 2)? Thank you.
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Answered by Ellie 8 months, 2 weeks ago
Dear Mr. Jay, Thank you for contacting us with your question! The cost for kayaking on Paradise Elegance Cruise is 300,000 VND/ kayak for 2 persons. It will be pay per use however for early booking we can offer 2 complimentary kayaks for your group. Please see the detailed program as attached. If you have any questions, please let me know! Ellie
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Asked by Samantha 8 months, 2 weeks ago
We are a family of 2 adults and 2 children aged 8&4. Is there a cabin that can accommodate all 4 of us together
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Samantha, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Your family can take 1 deluxe cabin and 1 extra bed. Your younger child will share bed with the parents. May I know when is your trip date please? If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Thao huynh 8 months, 2 weeks ago
If I don’t need the bus pick me up from Ha Noi, but I need in return from Ha Long to Ha Noi, do I get charge for bus fee? And travel time is January 1st, do I pay extra money per person?
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Answered by Ellie 8 months, 2 weeks ago
Dear Ms. Thao, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: - The bus trip is included, and will not be deducted from the amount whether you take it or not, or one way instead of round trip - We do not apply any surcharge for trip on 1st Jan (just 24 and 31st December) If you have any other questions please let me know any time! Ellie
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Asked by Rajat Dangayach 8 months, 2 weeks ago
Hi, Me and my wife are reaching Hanoi on 28th August around 5am, and would like to do Paradise Elegance Cruise the same day - wanted to know if airport pick up can be provided to us ?
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Answered by Melissa 8 months, 2 weeks ago
Dear Mr. Rajat, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The free pick up for Paradise Elegance Cruise is for Hanoi Old Quarter only. As you arrive quite early in the morning you can take a taxi to our office at 72 Hang trong by 8:15am for pick up. If you prefer to be picked up from Airport straight to Halong Bay the cost is $120/car. If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by nanami 8 months, 2 weeks ago
Hi . Let me know where Hanoi hotel pick we up? (We will stay at Period Grand luxury hotels.)
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Answered by Ellie 8 months, 2 weeks ago
Dear Nanami, Thank you for your email and please see our notes regarding transfer service below: 1. If you book your transfer with us the details will be as follows: Pick up from Hanoi Old Quarter: 8:15-8:45am. If you stay outside of the Old Quarter we can make some exception such as for Sheraton or Intercontinental Hanoi with pick up time at 8:00am. Drop off after the trip: Cruise trip finishes around 11:30-12:00 and you will reach Hanoi between 2:30pm-3:00pm. Our bus can only drop off in Hanoi Old Quarter. If you wish to book a flight after the cruise trip please book one after 5:30pm to avoid rushing between places. OR you can fly from Hai Phong which is closer to Halong Bay. We do not offer direct bus to the airport but our van can continue to the airport after dropping off guests in downtown Hanoi. The surcharge for this trip to airport is $10/person and you will reach the airport at 4:00pm. 2. If you do not book transfer with us, please see the port/pier details and take note of contact person who will meet and greet you at the pier. Should you need further assistance about your upcoming trip, please feel free to ask, we are more than glad to help! Best regards, Ellie
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Asked by Peter 8 months, 2 weeks ago
Hi, we are interested to make a booking for 2nd Sept 2022, 2D/1N stay. There's a "Special Deal 2022" option. May I know which cabin will I be getting if I pick this offer?
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Answered by Melissa 8 months, 2 weeks ago
Dear Mr. Peter, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I would like to answer your questions below: The Special deal for Paradise Elegance applies for deluxe balcony cabin for 2 persons - the cost is $360 for 2 including bus round trip If you have any other questions please let me know any time! Melissa (Ms.)
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Asked by Jess Bell 8 months, 2 weeks ago
Hi there! My partner and I are looking to take a Paradise Elegance Cruise but were just wondering if you guys accommodated to allergies? I am coeliac (gluten-free) and was wondering if the kitchen could accommodate me? thanks so much, hopefully looking forward to traveling with your company :)
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Answered by Ellie 8 months, 2 weeks ago
Dear Jess, Thank you for your email and we can surely accommodate your request with gluten free diet. If you need any further information please do not hesitate to contact us! Ellie
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Asked by Esther 8 months, 2 weeks ago
Does the tour include shuttle (we will be in hanoi)? What about any other activities (entertainment: cooking classes, exercise classes, fishing, kayaking, swimming pool on cruise boat, hiking trip etc)? We are interested in the 2 person for executive vs deluxe rooms--please let us know what the difference b/t the two are!
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Answered by Ellie 8 months, 2 weeks ago
Dear Ms. Esther, Thank you for your email and we are happy to hear from you. I would like to send you the program for Paradise Elegance Cruise as attached to your mail. The cost is $360 for 2 persons including shuttle bus Hanoi - Halong Bay - Hanoi. The deluxe cabin and executive are the same but different locations: deluxe is on first deck and executive on second deck. If you need any further information please let me know. Ellie
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Asked by Gisu 8 months, 2 weeks ago
I'd like to make a reservation for a Paradise Elegance Cruise on July 24th. If I stay at the Lotte Hotel in Hanoi, where can I take a free shuttle bus? I'm going to the free shuttle bus stop
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Answered by Melissa 8 months, 2 weeks ago
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
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Answered by Melissa 8 months, 2 weeks ago
Dear Gisu, Thank you for your email and may I know how many persons will travel? Please note we can pick up from Hanoi Old Quarter only so can you take a taxi to our office for pick up? If that is fine with you I will send you a link for deposit. I look forward to hearing from you! Melissa
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Asked by Leonila A. Padre 8 months, 2 weeks ago
Hello! Good morning! I would like to inquire for the Deluxe Balcony cabin for 360 for 2 persons if this price is good for 2 days and 1 night cruise on halong bay for July 21 to 22, 2022. Thank you
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Answered by Cindy 8 months, 2 weeks ago
Dear Leonila, Thank you for your inquiry! We are so happy to hear of your Halong Bay Trip As I have checked, Paradise Elegance has an Executive cabin available for 21 July and its cost is US$380 for 2 persons including shuttle bus round trip. Do you want to book it? Should you have any further questions, please do not hesitate to contact us. Best regards, Cindy
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Asked by Kaylyn 8 months, 2 weeks ago
For the cruise departing on 10 August, can I confirm that we will be visiting sung sot cave and ti top island?
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Answered by Melissa 8 months, 2 weeks ago
Dear Kaylyn, Thank you for your email and I confirm that you will visit both Sung Sot Cave and Titov Island. Please refer to the file attached to your mail for detailed program. If you have any questions please let me know! Best regards, Melissa
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Asked by Mariko 8 months, 2 weeks ago
Hi. I would like to join "Paradise Elegance Cruise 2 Days/1 Night" tour but is this available for 10th or 11th June? Also when is the deadline to apply? I want to decide the participation date last minutes cosidering whether forecast.
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Mariko, Thank you for contacting us with your request! We have 1 deluxe cabin available on 10th Jun and we can arrange for you. The cost is $360 per double cabin for 2 persons including bus round trip. Please kindly note that 10th June is a Friday so it can be fully booked. I look forward to hearing from you! Best regards, Melissa
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Asked by Tyler Elliott 8 months, 2 weeks ago
Would it be a better option to fly into Haiphong? Is there departures in the afternoon? Can fly in at 10:20am or 12:45pm
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Answered by Jolie 8 months, 2 weeks ago
Dear Mr. Tyler Elliott, Thank you for your question. Hai Phong Airport will be closer to the cruise, however, it has fewer flight options. Please note that all the overnight cruises depart at noon (around 11:30 - 12:00) and it takes around 1 hour from Cat Bi Airport to the cruise pier so it is fine if your flight that arrives at 10:20 is on time and you can leave the airport right away. However, I think it is very risky as if your flight is delayed, you will miss the trip. Maybe can you please consider staying in either Halong, Hai Phong or Hanoi the day before and take the cruise trip the following day? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Nikki 8 months, 2 weeks ago
At what time you will pick me up from old quarter Hanoi. I will be reaching Hanoi at around 9 AM, will it be possible to take the trip the same day or I have to take the trip next day. We are 2 people.
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Nikki, Thank you for your email! Our bus picks up from 8:30-9:00am so please let me know if you can arrive in Hanoi before 8:30am to guarantee being on time for the cruise. If you are flying to Hanoi at 9:00am you will need to take the cruise the next day. I look forward to hearing from you! Melissa (Ms.)
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Asked by Sheena 8 months, 2 weeks ago
What are the chances of cancellation due to weather around last week of May? If so, do you give a full refund. I don't see anything about that in your cancellation or policy section.
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Sheena, Thank you very much for contacting us and I understand that weather is a cause for concern for visitors to Halong Bay. Please see our policy on cancellation due to bad weather below: 1/ If the tour is canceled in advance with prior notice, full refund will be made. 2/ If the tour is canceled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in a specific case). I hope this information addresses well your question. Please feel free to let me know if you have any other questions please let me know! Best regards, Melissa (Ms.)
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Asked by Lisa 8 months, 2 weeks ago
I want to check with you if your free shuttle bus can pick up at JW Marriott in Hanoi? We will have a party of about 19 people.
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Answered by Melissa 8 months, 2 weeks ago
Dear Ms. Lisa, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. As your group has 19 persons we can surely pick up from JW Marriott Hotel. We can arrange private minivan for your group too. Can you please let me know your trip date so we can check availability and send you the price quotation? I look forward to hearing from you soon! Melissa (Ms.)
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Asked by liboy 8 months, 2 weeks ago
Does the cruise include all the meals onboard?
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Answered by Rosie 8 months, 2 weeks ago
Dear Liboy, Thank you very much for contacting us. All meals are included when you book a cruise. Kindly check the detailed itinerary of Paradise Elegance Cruise I have already sent to your mail. Do you have your departure date, number of guests and preferred type of cabin so we can assist you with the booking? Should you need further assistance, please feel free to contact us. Best regards, Rosie (Ms.)
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Asked by Jennifer Berryman 8 months, 2 weeks ago
Hello, is there WiFi on board?
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Answered by Jolie 8 months, 2 weeks ago
Dear Ms. Jennifer Berryman, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Yes, wifi is available on the boat, however, the signals sometimes may not be stable since this is the mountainous area. I hope you understand! Should you need any further information, please do not hesitate to contact me! Best regards, Jolie (Ms.)
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Asked by carlos 8 months, 2 weeks ago
the check out day at what time i can leave the ship because i have a flight on cat bi airport at 1:30 pm
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Answered by Hana 8 months, 2 weeks ago
Dear Carlos, Thank you so much for your email. My name is Hana (Ms) from Halong Bay Tour department and I'm glad to assist you with your trip. Paradise Elegance Cruise will disembark to Tuan Chau Pier at around 10:00 - 10:30AM. You can take the taxi yourself to Cat Bi airport which takes about 45 minutes to 1 hour. Otherwise, we can arrange the private car (4 seats) for you with cost of USD 60/car/way. Should you have any questions, please do not hesitate to contact us. Best regards, Hana (Ms)
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Asked by Lester noronha 8 months, 2 weeks ago
Hey I’ve booked the cruise for the 28th of Sept with booking ID 2001-699394. The payment hasn’t gone through. How do I make the payment now?
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Answered by Mary 8 months, 2 weeks ago
Dear Mr. Lester Noronha, Thank you so much for your booking with us and we notice that the payment has been failed. We have sent you the new payment link via email, please kindly help us to check it and process the payment. Once we receive your payment, I will send you the voucher for confirmation. Looking forward to hearing from you soon. Best regards, Mary (Ms.)
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Asked by jackie 8 months, 2 weeks ago
will I be on time to catch a flight at Cat Bi Airport (HPH) for a 1.:55 departing flight.
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Answered by Mary 8 months, 2 weeks ago
Dear Jackie, Thank you so much for contacting us. For your information, Paradise Elegance Cruise disembarks at around 10:30 am on the next day, and it takes you around 1 hour from Tuan Chau Pier to Cat Bi Airport. Thus, you will be on time to catch your flight. Should you need further information, please feel free to ask us. Thank you! Best regards, Mary (Ms.)
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Asked by William Fortner 8 months, 2 weeks ago
What time does the shuttle return to Hanoi? My train leaves at 1930.
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Answered by Amber 8 months, 2 weeks ago
Dear Mr. William Fortner, Thank you for your questions! The shuttle bus will drop off you at Hanoi Old Quarter at around 2:30 - 3:00 PM so you will have plenty of time for the train, please kindly no worries. Could you share with me your travel date and number of passengers so that I can check availability for you? I am looking forward to hearing from you and please feel free to contact me if you have any questions. Best regards, Amber (Ms.)
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Asked by ck chow 8 months, 2 weeks ago
Do you offer shuttle bus pick up at Hilton Garden Inn Hanoi?
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Answered by Ms Bailey 8 months, 2 weeks ago
Dear Chow, Thank you for your email and for contacting us. My name is Bailey from Halong Bay Tours department and I'm glad to assist you with your trip. Regarding your request, I would like to reply to your question below: Yes, the bus round trip is included in the price. Our bus can surely pick you up at Hilton Garden Inn & the bus goes to the new expressway thus It takes around 2.5 hours' drive only. Should you have any questions, please let me know in advance. Best regards, Bailey
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Asked by Michael Shaw 8 months, 2 weeks ago
Hi there, I'm wondering how much we will need to pay for our drinks on board the cruise? for example, how much is a bottle of water? a glass of coke and a beer?
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Answered by Jolie 8 months, 2 weeks ago
Dear Mr. Michael Shaw, Thank you so much for contacting us with your inquiries. I have already sent you the dink list of Paradise Elegance Cruise via email, please help me to check it for more information. Should you need any further assistance, please feel free to let us know! Best regards, Jolie (Ms.)
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Asked by Kaiyuan Wang 8 months, 2 weeks ago
Hello, Is there a limit to how many suitcases my girlfriend and I can carry onboard, for the cruise and the shuttle bus from Hanoi to Ha Long Bay? Thanks.
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Answered by Mary 8 months, 2 weeks ago
Dear Kaiyuan Wang, Thank you for your contacting us! It is no limit for the luggage to carry on the bus and the boat, you can bring all your stuff with you. However, if you coming back to, Hanoi you can leave your big suitcase at the hotel and only carry the small ones for more convenience as the room on the boat is not too big. I hope this helps and please let me know if you have any further questions! Best regards, Mary (Ms.)
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Asked by Jerry Alzate 8 months, 2 weeks ago
Do you offer transfer to Catbi airport on day two after the cruise?
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Answered by Cindy 8 months, 2 weeks ago
Dear Mr. Jerry, Thank you for your question. If you need to transfer to Cat Bi airport after the cruise trip, we offer a private car at US$ 45/car/way for 2 persons (as the cruise shuttle bus can only do the pickup and drop-off in Hanoi Old Quarter). Should you need further information, please do not hesitate to contact me at any time of your convenience. It's our pleasure to assist you! Best regards, Cindy (Ms.)
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Asked by Chong-Im Kim 8 months, 2 weeks ago
Hi, For 2-day Paradise Elegance Cruise, I saw peak season surcharge of $50 per person per night. When is this paid? I didn't see during check out process. My date is Dec 29, 2020 for 2D1N trip. Also, for Deluxe room, it showed max two adults and one child less than 5 year old. However, when I chose the option, I entered my 10 year old son. Not sure if this is acceptable.
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Answered by Mary 8 months, 2 weeks ago
Dear Chong-Im Kim, Thank you so much for contacting us. At this time, the peak season surcharge is only applied on 24 and 31 December, thus please no worries about that if your date is Dec 29. About your son, if you entered the age of your son, the cost will be automatically added to the total price. If you get trouble in the booking process, please let me know and we can process it manually for you. If you need further assistance, please contact us again. Thank you! Best regards, Mary (Ms.)
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Asked by Daniela 8 months, 2 weeks ago
Hi, DO you offer for an additional cost private transfer from Hotel in Hanoi Old Quarter and on the way back to Hanoi Domestic flights airport? If so, could you please provide the rates. Thank you,
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Answered by Ms Bailey 8 months, 2 weeks ago
Dear Daniela, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. We can arrange private from Hanoi old quarter to cruise port and on the way back drop off to Noi Bai airport for you. May I know if you wish to go for a 2 or 3 days tour and the number of passengers for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Bailey (Ms.)
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Asked by LEE 8 months, 2 weeks ago
Is the shuttle bus taking the highway?
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Answered by Ms Bailey 8 months, 2 weeks ago
Dear Lee, Thank you for your email. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the bus of Paradise Elegance cruise taking New Highway so kindly no worries. It takes only 02 hours from Hanoi to the cruise. Could you share with me your travel date so I can check availability for you. I hope to hear from you soon and please let me know if you have any questions. Best regards, Bailey (Ms.)
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Asked by Shaily Shah 8 months, 2 weeks ago
Hello, Do you have any restaurants or food options for vegetarian food onboard? We are okay with Pizza/Pasta/Sandwiches as well, but we are vegeterians so do not eat fish, chicken or any meat. Also, is there a breakfast buffet available onboard? Please let me know. Thanks!
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Answered by Mary 8 months, 2 weeks ago
Dear Shaily Shah, Thank you for your interest in our service. All cruises serve vegetarian food for passengers and your trip on Paradise Elegance includes a breakfast buffet. For your food requests, we will send them to the cruise organizer before your travel date and they will prepare appropriate meals for you. If you have a plan for your trip, feel free to get back to us at any time for better assistance. Regards, Mary (Ms.)
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Asked by ana mae m. tan 8 months, 2 weeks ago
Hi, do you have a room that can accommodate 3 adults? thank you.
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Answered by Cindy 8 months, 2 weeks ago
Dear Ana, Thank you for your question! Please be advised that at the moment Paradise Elegance only allow 2 adults + 1 child in one room to keep your comfort. The third person should take her/his own room or you can consider another cruise which allow 3 persons per room. I hope my info would be helpful and please feel free to contact us for more information. Best regards, Cindy (Ms.)
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Asked by Conrad 8 months, 2 weeks ago
Hi. With the Executive Balcony room, are there rooms with two single beds available, rather than one double bed ? thanks
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Answered by Jolie 8 months, 2 weeks ago
Dear Mr. Conrad, Thank you for contacting us with your inquiry! The Executive balcony cabin on the Paradise Elegance cruise can be set up with either a double bed or two single beds up to your request. Could you please provide me your travel date and number of passengers so I can check cabin availability? Best regards, Jolie (Ms.)
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Asked by Giridhar 8 months, 2 weeks ago
Hey, how long does it take from Hanoi airport to the place where the cruise starts from ? do you offer complimentary airport pick up and drop ?
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Answered by Hana 8 months, 2 weeks ago
Dear Giridhar, Thank you for your question! It takes around 3 hours drive from the airport to the cruise port by the Express way. Yes, we do offer airport transfer with charge. Could you share with me more detail about your trip for better assistance? I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Hana (Ms.)
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Asked by Roxana V 8 months, 2 weeks ago
What is a charge for an extrabed in the room for a child of 9 years old.?
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Answered by Mary 8 months, 2 weeks ago
Dear Roxana V, Thank you for your question! The extra charge for your child of 9 years old is US$120 including the extra bed. Should you have any further questions, please feel free to ask us! Looking forward to hearing from you. Best regards, Mary (Ms.)
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Asked by sebnem yerebasmaz 8 months, 2 weeks ago
Hello, I have a son 14 years old. I want to stay in one cabin for 3 adults rate. Is that possible? Thank you.
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Answered by Jolie 8 months, 2 weeks ago
Dear Sebnem Yerebasmaz, Thank you for your inquiry. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that the cabin on Paradise Elegance Cruise cannot accommodate 3 persons thus you will need 2 cabins in total. Hence, may I know if you have a fixed budget to suggest to you other cruises with a cabin for 3? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by JJ Park 8 months, 2 weeks ago
Hi, I want to have the Paradise Elegance Cruise for 3 days 2 night. Before and after the cruise, I will stay in Hanoi or Hai Phong. Would you please recommend good hotels to stay at? In case of hotels in Hanoi, hotels where pick up service by your end is available will be preferred. Thanks, JJ
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Answered by Jolie 8 months, 2 weeks ago
Dear Park, Thank you for your question and I am very glad to assist you with your trip. In Hai Phong, you may consider Mercure Hai Phong, Somerset Central TD Hai Phong, etc. In Hanoi, you can take any hotels in the Old Quarter. Since there are a variety of choices, may I know your hotel star preference to suggest to you some options? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Dahye Jeong 8 months, 2 weeks ago
Hi, I will go on 28th December 2023. Will the year-end charge be added for that day? Also, Does the room for 2 include the cost of the program for 2 people?
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Answered by Amber 8 months, 2 weeks ago
Dear Dahye Jeong, Thank you for your questions and I'm glad to assist you with your trip. Please kindly note that the cruise will have surcharges for Christmas Eve and New Year with people staying on boat on 24th and 31st Dec. Normally, 1 cabin can fit 2 adults and the cost you see on our website includes a program for 2 people. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)
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Asked by Nicole Marie Minnerath 8 months, 2 weeks ago
What port does the cruise leave from for the 2 day/1 night?
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Answered by Jolie 8 months, 2 weeks ago
Dear Ms. Nicole, Thank you for your questions! Paradise Elegance Cruise departs from Tuan Chau International Cruise Port in Halong Province. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)
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Asked by rola hamed 8 months, 2 weeks ago
Do you do hotel pick up from Hanoi Old Quarter? If not, where is the pick-up from? what time is check_in, check-out? Thank you
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Answered by Cindy 8 months, 2 weeks ago
Dear Mr. Hamed, Thank you for your question. We offer free pick up from all hotels in Hanoi Old Quarter for Paradise Elegance Cruise. Check in time on board is usually at 12:30pm and check out at 10:00am next day. Best regards,
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Asked by mikey 8 months, 2 weeks ago
how do transfers from hanoi work, are we picked up at hotel?
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Answered by Jolie 8 months, 2 weeks ago
Dear Mikey, Thank you for your question and I am very glad to assist you with your trip. If your hotel is located in Hanoi Old Quarter, the driver will come to your hotel to pick you up. Please kindly share with us your hotel address once you make the booking. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Robert 8 months, 2 weeks ago
Is this include kayak?
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Answered by Cindy 8 months, 2 weeks ago
Dear Mr. Robert, Thank you for your inquiry. Please note that kayaking is not included in the cost. You can pay for this service directly on the boat. Should you have any further questions, please feel free to ask us! Best regards, Cindy (Ms.)
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Asked by Amy 8 months, 2 weeks ago
From Hanoi to Halong Bay, whether to take the highway？
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Answered by Jolie 8 months, 2 weeks ago
Dear Amy, Thank you for your questions and I am very glad to assist you with your trip. The bus will go on the expressway, and it takes only 2,5 hours to transfer. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Gary Ng 8 months, 2 weeks ago
Hi, Can I ask the following questions? (1) Is the shuttle bus service FREE?; (2) At what time will I be able to return to Hanoi Old Quarter so that I can catch my departure flight at around 8pm? Thanks.
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Answered by Sunny 8 months, 2 weeks ago
Dear Mr. Gary, Thank you for your question and I am very glad to assist you with your trip. In regard to your wonders, please kindly find my comments as following: (1) For our Paradise cruise, we do offer a free shuttle bus transfer round trip with pick up and drop off within the Hanoi Old Quarter area. (2) Our bus will return to Hanoi downtown at around 03.00PM, thus it is alright for you to book your flight at around 08.00PM. Kindly no worries. I look forward to hearing from you, Kind regards, Sunny (Ms)
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Asked by Bianca 8 months, 2 weeks ago
Hi, looking to book a Friday to Sunday (3day-2 night cruise) if my flight is at 4pm (international) on Sunday can I make it back? Where can we be dropped?
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Answered by Jolie 8 months, 2 weeks ago
Dear Bianca, Thank you for your inquiry and I am very glad to assist you with your trip. The cruise bus will take you back to Hanoi Old Quarter (around 35 km to the airport) at around 2:30 - 3:00 PM thus you will be late for your trip. Hence, please kindly consider taking a private car from the cruise pier straight to the airport and you can reach the airport at around 1:30 - 2:00 PM. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by celina 8 months, 2 weeks ago
Hi! There will be 5 of us travelling to Halong Bay and I was wondering if it would be possible to book 2 Deluxe Balcony rooms?
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Answered by Sunny 8 months, 2 weeks ago
Dear Ms. Celina, Thank you for your inquiry and I am very glad to assist you with your trip. As far as I know you are a group of 5 persons thus I am afraid that it is impossible for 5 of you to stay at 02 Deluxe balcony cabins due to the cruise policy. So your group will need 03 cabins (02 double or twin + 01 single). I hope you understand this situation. In case you prefer to stay in 2 cabins only, may I suggest another cruise instead? I look forward to hearing from you, Kind regards, Sunny (Ms)
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Asked by aisha kayani 8 months, 2 weeks ago
Hiya. Please confirm whether the spa treatment on the first day instead of the afternoon tea is included in the price?
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Answered by Hana 8 months, 2 weeks ago
Dear Ms. Aisha Kayani, Thank you for your questions! Please note that spa service is not included in the price. If you wish to take this service, you can book and pay for it directly on the boat. Should you need any further information, please feel free to let us know! Wish you have a nice day! Best regards, Hana (Ms.)
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Asked by 정서현 8 months, 2 weeks ago
If we book 2 deluxe rooms, is 2rooms are connected with door?
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Answered by Hana 8 months, 2 weeks ago
Dear Ms. Chong Seo Hyeon, Thank you for your question! I am sorry that we cannot arrange connecting door cabin on Paradise Elegance for you. However if you book 2 cabins we will surely arrange them side by side for your convenience. Best regards,
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Asked by Tracy 8 months, 2 weeks ago
Hello I am trying to find information on your cancellation due to bad weather- it says to check the cruise policy but I don't see any information. Can you please confirm if a full refund is offered. thank you Tracy
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Answered by Sunny 8 months, 2 weeks ago
Dear Ms. Tracy, Thank you for your question and I am glad to know you are interested in our services. About your wonder, please kindly find our cancellation policy due to bad weather as follows: The cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied: (1) Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund; (2) During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded; (3) The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded. The final cost will be confirmed by your consultant via email. Thank you! Should you need further assistance, please do not hesitate to let me know. It's my pleasure to help! Thanks and best regards, Sunny (Ms)
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Asked by Tony Wu 8 months, 2 weeks ago
Hello do we get to visit TiTop Island?
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Answered by Hana 8 months, 2 weeks ago
Dear Mr. Tony Wu, Thank you for contacting us! I confirm that Paradise Elegance cruise will visit Titov Island during both 2 day and 3 day trip. Best regards,
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Asked by kunal Hasija 8 months, 2 weeks ago
Hi Team, I want to travel from India - Can you guide me on reach the place, help me with costing and the booking. Thanks. Kunal Hasija
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Answered by Cindy 8 months, 2 weeks ago
Dear Kunal Hasija, Thank you for contacting us! My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. To reach Halong Bay, you should fly to Hanoi first, spend 1 night in Hanoi then on the next day, you catch the bus to Halong to do the cruise. Our rate for Paradise Elegance cruise is US$390 for 1 deluxe balcony cabin for 2 days and 1 night - 2 persons including shuttle bus round trip from Hanoi. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
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Asked by Samantha C 8 months, 2 weeks ago
Hi, if website does not stated "free Kayaking", does it mean we have to pay for it?
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Answered by Mary 8 months, 2 weeks ago
Dear Samantha C, Thank you for your question. Paradise Elegance Cruise does not include the kayaking fee in the cost currently. Thus if you want to use that service, the charge will be US$15/kayak (maximum 2 people on 1 kayak). I hope this helps. If you need more information, feel free to ask. Regards, Mary (Ms.)
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Asked by JEONGAH KIM 8 months, 2 weeks ago
Hi. Is there connecting room in paradise elegance cruise?
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Answered by Jolie 8 months, 2 weeks ago
Dear Jeongah Kim, Thank you for your question. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Paradise Elegance Cruise does not have connecting rooms. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Sol 8 months, 2 weeks ago
Do you pick me up and off at a hotel or specific place? If you pick me up at my hotel then How do I let you know about my accommodation?
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Answered by Jolie 8 months, 2 weeks ago
Dear Sol, Thank you for your question. The bus can pick you up straight from your hotel if it locates in Hanoi Old Quarter. Please kindly email us your hotel address name and address so that I can check if it locates in the Old Quarter. Please let me know if you have any other inquiries. Best regards, Jolie (Ms.)
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Asked by Menah Johnson 8 months, 2 weeks ago
Hi, Can you please let me know what caves do you go to and is you visit the fishing village and the pearl farm please?
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Answered by Mary 8 months, 2 weeks ago
Dear Menah Johnson, Thank you for contacting us! Paradise Elegance Cruise trip includes a trip to Surprising cave - one of the most beautiful caves in Halong Bay and Tung Sau pearl farm, but not a fishing village. However, you may see some floating houses or local fish boats on the way to the ocean. Should you need further information, please do not hesitate to contact us again. Best regards, Mary (Ms.)
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Asked by Brady Yang 8 months, 2 weeks ago
We have a plan to go to Cruise at August 1-2. but We are 2 adults and 2 children. What kind of cabin can we make a reservation for?
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Answered by Cindy 8 months, 2 weeks ago
Dear Brady Yang, Thank you for your question and I am very glad to assist you with your trip. Please be advised that room in Paradise cruise can accommodate max 2 adults and 1 children under 12 years old thus your family will need two cabins. Please tell me if you are ok with this. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)
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Asked by Bryan F Stern 8 months, 2 weeks ago
When the cruise ends, what time does the cruise return to the dock? How long is the drive to Hanio Airport?
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Answered by Mary 8 months, 2 weeks ago
Dear Mr. Bryan, Thank you for your question. The cruise end returns to Tuan Chau Pier at 10:30 am. If you go directly from there to Hanoi Airport, it takes you around 3 hours by car. If you have other concerns, feel free to contact us again. Regards, Mary (Ms.)
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Asked by stebbins Sophie 8 months, 2 weeks ago
Hello, We would like to cruise on the Paradise Elegance on Tuesday 15th of August. Our party consisted of 2 adults and a 14 year old child. (1) Is it possible to order a special meal on board? My son & I don't eat meat but fish only. (2) Thank you for letting me know what your availability is as we need to plan another journey from Ha Long Bay. Best regards. Sophie
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Answered by Sunny 8 months, 2 weeks ago
Dear Ms. Stebbins Sophie, Thank you so much for contacting us and it's my pleasure to arrange this trip for your family. Please kindly find my comments as below for your reference: (1) Yes, we can surely arrange suitable food for you. Please no worries. (2) About the cruise trip, I can arrange the cruise for you. However, I am so sorry as it is impossible for all of you to share 1 cabin due to the policy of Paradise cruise. Thus, in this case, you will need 2 cabins (next door cabins) if possible. I look forward to hear from you. Kind regards, Sunny (Ms)
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Asked by Galina 8 months, 2 weeks ago
Hello. Is there complimentary bottles of mineral water on boat? When and where should I check in if I am planning my cruise as a part of my trip (I will stay at Paradise Suites Hotel before my cruise trip)
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Answered by Sunny 8 months, 2 weeks ago
Dear Galina, Thank you for contacting us and if you are staying at Paradise suite hotel, the cruise staff will pick you up right at the hotel lobby as they all belong to the same company. And yes, there are 1 bottle of mineral water per person per night will be offered free of charge. Thank you! Kind regards, Sunny (Ms)
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Asked by J 8 months, 2 weeks ago
Hi, can you provide your official website? There seems to be a few with the same name but different contacts so I'm not sure which one is the real Paradise Elegance Cruise. Thanks.
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Answered by Halong Bay Tours 8 months, 2 weeks ago
Dear Sir/Madam, Thank you so much for your email and we are a travel agent selling Paradise Elegance cruise not the cruise organizers thus if you wish to contact them directly, please follow this link: https://www.paradisecruise.com/. Thank you! Kind regards!
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Asked by Elyne Hah 8 months, 2 weeks ago
Do you do pick up at Ha Long Bay?
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Answered by Lisa 8 months, 2 weeks ago
Dear Elyne, Thank you very much for your question. I am sorry that the shuttle bus can only pick up and drop off in Hanoi Old Quarter. If you are in Halong Bay, it's most saving to take a taxi to the pier. If you have any question please let me know. Lisa (Ms.) - Travel Consultant
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Asked by jayden 8 months, 2 weeks ago
Other Cruise all have some entertain program such as squid fishing. What about paradise elegance? Do you have any thing to enjoy on board?
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Answered by Cindy 8 months, 2 weeks ago
Dear Jayden, Thank you so much for your contacting us. Although squid fishing is not included in the itinerary of Paradise Elegance, you can enjoy other activities such as kayaking, swimming, or watching movie on board at night. There are also restaurant area for happy hour and live music at our Piano bar which is a unique activity. If you have any other question please let me know.
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Asked by Lexi 8 months, 2 weeks ago
Hi there does the tour include hotel pick up and drop off if i choose the package for $360?
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Answered by Sunny 8 months, 2 weeks ago
Dear Lexi, Thank you for your contacting us and I am so sorry that the $360 cabin cost for Paradise Elegance does not yet include transfer round trip from and to Hanoi. Shuttle bus costs $35/person/round trip with pick up and drop off within Hanoi Center/ Hanoi Old Quarter area. If you have any other question please contact me anytime.
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Asked by Nikki 8 months, 2 weeks ago
Hi, Does the rpice inclusive of kayaking and other entrance fee?
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Answered by Cindy 8 months, 2 weeks ago
Dear Nikki, Thank you for your inquiry! Please be advised that all entrance fee is included but kayaking is excluded in the cruise's price. Best regards, Cindy (Ms.)
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Asked by Soyeon Kim 8 months, 2 weeks ago
hello~ how do we get to Halong? we'll stay intercontinental westlake hotel. do you have pick up and drop off service? is the price included?
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Answered by Sunny 8 months, 2 weeks ago
Dear Soyeon Kim, Thank you so much for contacting us and I am so sorry as our shuttle bus can not do pick up and drop off at Intercontinental westlake hotel thus if you go with our shuttle bus transfer, you will need to take the taxi on your own from your hotel to our office at 72 HANG TRONG Street to join the bus OR you may consider to go with private car. Thank you! With my best regards, Sunny (Ms)
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356 Customer reviews for Paradise Elegance Cruise

9.7
Excellent
Based on 356 reviews
Score breakdown
Cruise quality
9.6
Food/Drink
9.7
Cabin quality
9.7
Staff quality
9.8
Entertainment
9.5
Traveler rating
  • Outstanding: 151
  • Excellent: 188
  • Very good: 17
Traveler type
  • Family with children: 41
  • Groups of friends: 38
  • Mature couples: 146
  • Solo travellers: 13
  • Young couples: 118
Comments are provided by customers who have previously taken this cruise trip
Guest reviews
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  • Lowest
Carlos Morales
Mexico
08-11-2024
Mature couples
Excellent
Comfortable room. Food good, very fun to start a day with Tai Chi on deck.
The bed is a little small for stretching my legs. Also, outside of the set meal times, my options are pretty limited.
Cruise quality
9
Staff quality
9
Food/Drink
9
Entertainment
9
Cabin quality
9
Show ratings
Did you find this review helpful?
YES 4
Renata Oliveira
Brazil
06-11-2024
Mature couples
Outstanding
The best cruise I've ever booked. Great crew! great food. Great view. The room was so so, had 25th wedding anni unforgettable.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 5
Benjamin White
AU
03-11-2024
Groups of friends
Outstanding
Fantastic cruise trip, amazing service, amazing staff. High standard food well done steak. Good in every part of the trip. Nothing can stop me from coming back here again.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 1
Maria da Silva
Portugal
31-10-2024
Young couples
Excellent
Very nice cruise and trip. We were welcomed warmly by the staff who was kind too. Hope to be back on the cruise again soon.
Cruise quality
9
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
9
Show ratings
Did you find this review helpful?
YES 4
Arjun Patel
India
29-10-2024
Groups of friends
Excellent
The whole trip was incredible! Entire staff was kind, responsible. Room luxurious, five stars not enough for it! Thank you for taking care of us the whole time and will come back here if getting the chance.
Cruise quality
10
Staff quality
10
Food/Drink
9
Entertainment
9
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 5
Zofia Nowak
Poland
26-10-2024
Groups of friends
Excellent
I returned to the Paradise Cruise for 2nd experience after my first one in 2020. It's great that my doing a lot of research paid off, and I decided to go back to a place I know delivers excellent quality as it used to. The staff made an effort to please us. The food was well served and beautifully presented too. Plenty of activities to join in. The night was still too young with the boat when we participated in squid fishing which was so much fun. Special thanks to Bella hosted us like VIP couldn't recommend it enough.
Cruise quality
9
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 3
Diego Mendoza
Argentina
23-10-2024
Mature couples
Excellent
All in all it was a perfect experience on the boat. I went on the trip with my family and it had everything we needed. The lunch, breakfast, brunch were in buffet style with lots of options to fill the stomach. The dinner was a five course set menu which changed each night on 2 nights we stayed in. All the staff go above and beyond to look after us during the times.
Cruise quality
10
Staff quality
10
Food/Drink
10
Entertainment
9
Cabin quality
10
Show ratings
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YES 3
Milena
AU
19-10-2024
Groups of friends
Excellent
Went on cave trips, village visits, beach stops. Felt not rushed and high touristy and took me far from the crowd to explore the bay. Recommended for everyone!
Cruise quality
9
Staff quality
10
Food/Drink
9.5
Entertainment
10
Cabin quality
9
Show ratings
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YES 3
Thomas Bauer
Germany
15-10-2024
Groups of friends
Excellent
The trip was great value for money, a list of food and activities to choose from, nice boat, excellent service, tourist spots were peaceful, so many things to explore.
Cruise quality
9
Staff quality
10
Food/Drink
10
Entertainment
10
Cabin quality
10
Show ratings
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YES 2
Ali Aslan
Turkey
11-10-2024
Mature couples
Excellent
We had an overnight stay on Paradise Elegance cruise. It was a splurge a bit but totally worth it. We had the staff who went out of their way to make our trip as perfect as it could be. Nothing to worry about, just ask for them. The room was woody and so nice. I really enjoyed the food here it was very tasteful and catered for any food demands. I definitely come back here with my family in the near future.
Cruise quality
9
Staff quality
10
Food/Drink
9
Entertainment
10
Cabin quality
10
Show ratings
Did you find this review helpful?
YES 3
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