Halong Bay Cruise Reviews

Such a nice time with the best cruise in Halong Bay!

The food was exceptional, especially the dinner with lobster. The staff, especially Camille, went above and beyond. The activities were varied.

My family stayed for 1 night on Ambassador Cruise on my parents' anniversary. The ship was large and spotlessly clean. The view from the rooms was excellent. We felt very comfortable sleeping on the soft and clean bed. The food was abundant and nicely presented. The waiter and waitress were attentive and took care of our meal well. The anniversary was really memorable. Thank you very much!

Wonderful feeling for the whole trip. It happened to be my birthday on my trip date so the boat company surprised me with a cake and song. It was so lovely for my special day. The suite was elegant and well-maintained with a separate terrace, standing shower, soft bed, and pleasant sofa - it had everything! The capacity was not too large, enough space for about 40 passengers, so it was not noisy for enjoyment.

New boat. Nice interior. Modern facilities. Friendly and kind staff.

Absolutely incredible! 

The bay is picturesque. Our cabin was beautiful with a balcony to watch the view. The staff was caring and accommodating. The food was okay.

Everything was great apart from the excursions. All the boats dropped by the same destination at the same time, disrupting the tranquil atmosphere.

We stayed on Orchid Classic 1 for 3D2N on 4 September 2023. I want to talk about the difference in treatment between the westerners and the asian on this cruise, particularly by the staff named David. On my Day 2 in Viet Ha Village tour (5 September 2023), I felt the prejudice extremely strongly as we were the sole Asian participants on the day boat. We were the first to return from kayaking, and when we came down, the staffs were leisurely seated around the tables.

The main tour guide, David, not only occupied our seats but also took the liberty of relocating our personal belongings to accommodate himself. There were many available seats so I don’t understand what was his point. The staffs didn’t do anything when we returned but what shocked me was when all the other westerners returned to the ship almost 1 hour later. They immediately went to on the air conditioner, and asked them what drinks they want because there were free cocktails and juice. Like ???? we have been here 1 hour ago hello? And they asked them for two separate time periods, totally ignored us, which made us feel very uncomfortable and marginalised.

Everyone on the ship paid the same amount of money to be there, your crew should be trained or carefully selected to treat all guests equally provide the same type of service and respect, especially for David and his service crew from the day boat who needs serious training in customer service etiquette and cultural sensitivity.

I still want to give a shoutout to the main manager, Emmanuel, for being so hospitable towards us and made commendable efforts to mitigate the impact of David's lamentable conduct. I sincerely wish that Orchid Cruise would take this issue seriously and ensure that such incidents do not mar the experience of future guests.