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What our customers have to say...
We take customers' feedback very seriously and we enjoy reading post-trip emails. The compliments are what drive us forward and the complain helps us perfect our services. This is what our guests have been telling us about their trip booked on our website. Read the reviews and check the gallery - you will know better about us than anything else.
The staff are very friendly and went above and beyond. They had a great sense of humour and shared lots of interesting stories from around the bay! Food was outstanding. The rooms are spacious, clean and well air conditioned. 10/10 would highly recommend! We only wish that we stayed two nights instead of one!
We are in airport now. Just want to thank you for your fine arrangements through out the trip, everyone are happy especially with Meracus hotel staffs and services.
Specially want to thank Ms.Hanh our city tour guide she is very accommodative and extremely kind and patience, everyone like her very much. Thank you for the coffee treat too it was really fantastic. We are more than happy to recommend your service to others. I will give you our best review in Tripadvisor and in your company website. Please email your customer comment link to me if you can. A BIG THANK YOU TO ALL OF YOU!!!
Dear Lisa,
Thank you very much and your team. We are in airport Hanoi now. Thanks for your very good arrangement and excellent service. We have nice stay in Sheraton and beautiful view in Halongbay.
Thanks.
Sha Wei Zhong
I cannot thank you enough for your service - it was exceptional. We will definitely use your company again for our next trip to Vietnam. Your help in particular was amazing. I hope you pass this message to your manager so that he/she knows how happy we were with your service.
regards
Raj
Hi Sunny
Just arrived at home.
Really, I don’t have much to say, only one word. It was FANTASTIC!
Everything was very well organized. All transfer with your private car were very comfortable and punctual. Your guide in Hanoi was very likeable and she showed us many interesting places. She always took care of us and thanks for inviting us t have a lunch on Saturday. Tirant hotel was a very nice and central hotel in old quarter. They were very serviceable.
About the cruiser , I should recommend to everybody. The place is fantastic and the service a rooms of the boat incredible. Summarizing, as I told you at the beginning , it was a FANTASTIC trip.
Thank you for all your support