Ambassador Cruise

Dear Tim Tang, It is not possible to arrange two rollaway beds in the deluxe room so please take 2 adjoining rooms instead for your comfort. Best regards, Cindy

Dear Mr. Dake, The cost for transfer is not yet included in the package of Ambassador Cruise: it is 30USD/person/round trip. We can offer 1 complimentary kayak/ room. Should you need more information please let me know! Best regards, Melissa

Dear Mr. Khin, Thank you for contacting us. We can arrange Hanoi - Halong - Ninh Binh bus for 35USD/person. Kayaking costs 15USD/kayak - can be used for 1-2 person per kayak. Please note that there is surcharge of 50USD/person for Christmas dinner if you take the trip on 24th December, If you want to avoid this surcharge you can choose to travel 23 or 25 December instead. Best regards, Melissa

Dear Duheng Feng, The shuttle bus fee is US$35/person for a round trip from Hanoi. Regards, Mary

Dear Daver, If you take a one way shuttle bus from Hanoi to the dock, it is USD 18/person including children if they take their own seats. You can book a round trip transfer and stay in Halong for 1 night then return to Hanoi by our shuttle the next day but you will need to take a taxi to the cruise port to wait for our bus. Best regards, Cindy

Dear Phoebe Wong, We checked and sent you an offer via email. Please check and let us know if you need more assistance. Regards, Mary

Dear Luciana Rabi, For 6 persons, we can arrange a private limousine van and its price is USD 130 for one way from Hanoi to Halong or USD 230 for two ways from Hanoi to Halong and return. Please let me know if you want to book it. Best regards, Cindy

Dear Ana, As per the update, Ambassador Cruise is still available for 5 - 6 Dec. Our price is USD 340/deluxe cabin for 2 persons excluding transfers. Please get back to us if you want to proceed with the booking. Best regards, Cindy

Dear Sara, If you book a deluxe cabin, there will be 2 single beds + 1 rollaway bed for 3 persons. Should you have other questions, please feel free to let me know. Best regards, Cindy

Dear R Khanna, Yes, the cruise can cater to your food requirements. You can bring all the luggage along with you in the bus and to the cruise. Best regards, Cindy

Dear Lily Le, We still have 3 deluxe cabins are blocked for Ambassador Cruise so it is still available on our website. Please let us know if you want to book those cabins. Best regards, Cindy

Dear Eileen, Deluxe cabins can be interconnected so you can take it for your group. Best regards, Bonnie (Ms.)

Dear Ms Ngoc, I would like to advise you that we dont have sharing bus back to Noi Bai airport. We can arrange private car from Halong to Noi bai at 120usd/car for 02 people and you can expect the meeting time at around 14.45pm. If you dont want to use the private transfer you can request sharing bus back to Hanoi + private car from Hanoi center to Noi bai which costs less price. Should you have any further questions, please feel free to contact us. Regards, Ellie

Dear Emeline Combart, We still have a premium cabin available on the 26 - 27 Aug and its price is USD 370/cabin for 2 persons and USD 35/person/bus round trip. Best regards, Cindy

Dear Nic Mesic, Please be advised the Ambassador cruise returns to Halong International Pier at 10.30am so you will have plenty of time for your flight at 16.35pm. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear John,  Yes, you can smoke on the private balcony. Smoking is not allowed in the cabin. Best regards, Bonnie (Ms.)

Dear Ms. Lena, You will disembark at Halong International Pier. One way transfer by private car from cruise pier to the airport is 110USD and takes 2.5 hours. Should you need any further assistance please do not hesitate to contact us! Best regards, Melissa

Dear Naomi, Normally the guests will sit separately with their groups. I emailed you the cruise's menu for your reference. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Sharon, Yes, the cruise does serve gluten-free meals. Please note your food dietary when you make the booking so we can inform the cruise organizer accordingly. Regards, Mary

Dear Daniel, For Ambassador Cruise, the bus transfer costs $35/person and $70 for 2 persons for a round trip Hanoi - Halong - Hanoi. Should you need further information, feel free to contact us. Regards, Mary

Dear Emily, The kayak costs VND460,000/kayak for 1-2 persons. Should you need further information, feel free to contact us. Regards, Mary

Dear Castor, A cabin is normally for 2 guests and if you are 3, you can choose either 1 cabin with an extra bed or 2 separate cabins. The option with extra bed costs less than 2 cabins because the 3rd person will need to pay for a single cabin if taking a separate one. Should you need further assistance, please feel free to ask. Best regards, Bonnie (Ms.)

@YEONJUNG.OH, We are sorry that a cabin on Ambassador Cruise cannot accommodate 4 people. You can consider 2 next-door cabins for more convenience. Regards, Mary

Dear Pinyu Huang, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. For Ambassador Cruise, we offer shuttle bus at US$ 32/person/round trip May I know your travel date in order for me to check the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Noelle, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Please note that the cost does not include kayaking at Luon Cave (US$ 15/kayak) and shuttle bus Hanoi - Halong - Hanoi (US$ 25/person/round trip). For the detailed itinerary, please help me to find the attached file. May I know your travel date and group size so that I can check on the availability accordingly? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Bernado, Thank you for your email. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that there is only English-speaking tour guide on board, I wonder if it is okay for you? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Simon, Thank you for your inquiry! We are very happy to hear from you! Please be advised that the 2-day Ambassador itinerary does not include floating villages. But it visits Tung Sau Pearl Farm, I hope it is okay to you! Should you have any questions, please do not hesitate to contact us! Best regards, Lily

Dear Michelle, Thank you for your questions! We are very happy to hear from you! (1) For Ambassador Cruise, you will kayak around the Tung Sau Pearl Farm. But kayaking is not included in the price. (2) Regarding the transfer, we can surely provide pick-up and drop-off from your hotel. Please be noted that the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. (3) As there is no age limit in all cruises, there is no cruise that is only for adults; thank you for your understanding! Please let me know if you want to book this, so we can proceed the booking for you! Best regards, Lily

Dear Van Bui, Thank you for contacting us and we are very happy to hear from you! I would like to answer your question below: (1) Yes, Ambassador Suite and Captain Suite have a sea-view bathtub. (2) It can be too cold for swimming in winter. But you can still join other activities, so kindly no worries. (3) The cruise visits Ti Top Island for about 45 minutes for hiking and sightseeing. (4+5) The cruise stops at Sung Sot Cave for 45 minutes and please be advised that you will explore this cave by walking, not by bamboo boat. And the Ambassador Cruise does not offer local bamboo boating experience. May I also know how many people will travel so we can check availability for you? We look forward to hearing from you! Best regards, Lily

Dear Rob, Thank you for your questions! Yes, we can surely help arrange the shuttle bus transfer for you. For Ambassador Cruise, the shuttle bus round trip Hanoi - Halong - Hanoi is USD 25/ person. The bus will pick up and drop off clients at hotels in the Hanoi Old Quarter. You can book this service by choosing it in the Transfer Services (optional) when booking online through our website. Or we can surely note it for you! We look forward to hearing from you! Best regards, Lily

Dear Pru, Thank you so much for contacting us and we are very happy to hear from you! Yes, all cabins have a hairdryer, so please no worries. Please be advised that Ambassador Cruise has 46 cabins in total. Should you have any questions, please do not hesitate to contact us! Best regards, Lily

Dear Pavan, Thank you for your questions! We are so happy to hear from you! I would like to answer your inquiries as follows: (1) The cruise has a vegetarian menu so please no worries; (2) Yes, the cruise can cater to your daughter's food requirements. Actually, the child 1 years old will have soup/porridge or shares food with parents; (3) Our price is USD 440/princess suite for 2 persons; (4) The transfer costs USD 35/person for round trip Hanoi - Halong - Hanoi by limousine bus. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Tony, Thank you so much for contacting us! Please be noted that the dinner would be served as a menu and you can see the latest menu of Ambassador in the attachment for more information. And yes, you can book the transfer with us, the shuttle bus round trip Hanoi - Halong - Hanoi is US$ 25 per person. We look forward to hearing from you soon! Best regards, Lily

Dear Brent, Thank you for your question and we are so happy to hear from you! Regarding your inquiry, I'm sorry that Ambassador and most cruises do not stop at Thien Cung and Dau Go Caves. However, you do not need to worry as the itinerary is carefully planned and focuses on the most amazing attractions. Should you have any further questions, please do not hesitate to contact us! Best regards, Lily

Dear Tran, Thank you for your inquiry! Please be advised that the Ambassador cruise has connecting cabins so it is surely suitable for your family with kids. Or we suggest a Deluxe room + an extra bed would also suit your family. Can you share with us your travel dates and plans so we can check availability for you? If you have any further questions, please do not hesitate to contact us. Best regards, Linh

Dear Rita, Thank you for your inquiry! Regarding your question, if the pick-up and drop-off points are Hanoi Airport, we can help arrange you a private car (as shuttle buses only pick up from Hanoi Old Quarter). The transfer service costs USD 200/ private sedan for 2 guests. If you have any further questions, please do not hesitate to contact us. Best regards, Lily

Dear Ms. Brenda, Thank you for your email! For your trip date we still have 1 premium cabin and 1 captain suite left for the special price below: Premium cabin: 390 USD including transfer. Captain suite: 440 USD including transfer. Please note that kayaking is excluded and the price for kayaking is 300,000 VND/kayak, payable directly to the cruise. If you need any further information please do not hesitate to contact us! Melissa

Dear Arshad Booso, Thank you for your question. You will check out the cabin after saving a full buffet breakfast onboard (around 9:30 am. Then, you will disembark at the cruise port at around 10:15 - 10:30 am. Should you need more assistance, feel free to contact us at any time. Regards, Halongbaytours Team

Dear Jenny, Thank you so much for contacting us! According to the promotion of the cruise, Deluxe balcony costs US$ 390 for 2 people and if you want an extra bed for 1 more person the price is still US$ 195 per person. If you have any further questions, please let me know! Best regards, Jennie

Dear Aniket, Thank you for your email. I am sorry that Deluxe cabin does not have a bathtub so please consider the Suite cabin instead. It costs US$ 450/Suite cabin with free shuttle bus round trip from/to Hanoi Old Quarter (promotion until April 2023). Can you please consider it? Should you need any further assistance, please feel free to let us know! Best regards, Annie (Ms.)

Dear Ms. Caroline Donovan, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. Our offer for Captain Suite cabin on Ambassador Cruise is US$ 450/cabin for 2 people. For the transfer, may I know what time is your flight and if it is domestic or international in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Kaye Gretgrix, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. We will ask for your food restrictions before the trip and in case you cannot eat seafood, the cruise will surely prepare other meals for you so please kindly do not worry about it. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Suh, Thank you for your email! Please be advised Scarlet Pearl finishes at 11.30am, Paradise Elegance and Ambassador cruise finish at 10.30am. Should you have any further questions, please do not hesitate to contact me. Best regards, Cindy

Dear Anuksha, Thank you for your email! We offer special promotion of 390 USD with free transfer included for Ambassador Cruise. Should you need further assistance please feel free to contact us! Melissa

Dear Rachel, Thank you for your email. As you mentioned your travel date will be on April 7 and I would like to send you the most updated menu for Ambassador Cruise as file attached to your mail. Should you need any further assistance please do not hesitate to contact me! Best regards, Quan (Mr.)

Dear Jasmine, Thank you for your question. The round-trip transfer from Hanoi center to Ambassador Cruise costs US$20 per person. However, we are offering a good deal of US$390 for a Deluxe Balcony Cabin including round trip transfer for 2 people until April 2023. If you need further assistance, feel free to get back to us. Regards, Halongbaytours Team

Dear Angela, Thank you for contacting us. Regarding your question: Ambassador Cruise has kayaking time near the Tung Sau Pearl farm area. I have sent the detailed itinerary to your mail. Kindly check it and let me know if you have other concerns. Regards, Melissa

Dear Edna, Thank you for your email! We are so happy to hear from you! Our offer for a premium balcony cabin on the 2nd floor is US$350 for 1 person including bus round trip. Please let me know if you want to book this. Best regards, Cindy

Dear Ms. Trang, Thank you for your email! I am sorry that Ambassador only operates 2 day 1 night so may I know which date you prefer? I look forward to hearing from you! Melissa

Dear Sporshita, Thank you for your inquiry and we are so happy to hear about your trip plan! Regarding your question, kayaking costs 300,000/kayak extra and there is no snorkeling available in Halong Bay. If you have any other questions please let me know any time! Melissa

Dear Jane, Thank you for your email! We are so happy to hear from you! I would like to answer your questions below: 1. Pick up from Hotel in Hanoi to cruise ship and return will be included but it is a sharing bus, no private transfer. 2. Ambassador cruise does not have family room for 4 persons and your group will need 2 cabins. The cost is US$195/adult and $145/child. 3. The kayaking will still take place in winter season. 4. The package is full board, all meals are included. Should you have any further questions, please do not hesitate to contact me. Best regards, Cindy

Dear Udit, Thank you for your email! For excursions, you will be transferred by a small boat (tender) from the main vessel to the attractions. For the cave, you will climb steps and walk inside. For the pearl farm, there will be a kayaking activity but it is not included in the tour price. The fee is VND300,000/kayak for 2 people and you can register with the tour guide. Should you have other questions, feel free to contact us. Best regards, Halongbaytours Team

Dear Mehar, Thank you for your inquiry. I would like to summarize your trip details below: Ambassador Cruise - Date: 17 Dec 2022. Guests: 02 adults. Cabin: 1 deluxe double with balcony. Transfer: pick up and drop off at hotel TBA. Total cost $390 for 2 persons including transfer. Note: vegetarian/ vegan food available on request. Itinerary: as attached to your mail. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa

Dear Rupert-Hu Gilman, Thank you for your inquiry. Ambassador Cruise has a Deluxe cabin available for December 30th, 2022. We are having a promotion for US$390/deluxe cabin including bus transfer for 2 people. Ambassador cruise can surely prepare vegetarian meals for you. Since your travel date is a peak day, please consider and let us know soon if you want to process the booking. Looking forward to hearing from you! Regards, Halongbaytours Team.

Dear Gazal, Thank you for contacting us! New Year Surcharge: During this time a mandatory surcharge 30-75 USD/person/night will apply (please note that all cruises apply surcharge during this time due to rising food cost and to provide stipends for employees working over the holiday, and special themed dinner and activities organized for countdown too. Thank you for your understanding. For Ambassador Cruise it is 50 USD/person/night. If you have any questions please let me know! Best regards, Lynn

Dear Ms. Kim, Thank you for your email! I confirm that all cruises on our website include meals already. However, drinks are not included. If you need further information please let me know! Ellie

Dear Ms. Rachel, Thank you for booking our promotion. I would like to summarize your trip details below: Ambassador Cruise - Date: 23 Nov 2022. Guests: 03 adults. Cabin: 1 deluxe double with balcony + 1 extra bed => free upgrade to premium cabin. Transfer: pick up and drop off at hotel TBA. Total cost $190/ persons including transfer. Booking policy for cancel and change: More than 30 days prior to check-in: free of charge, From 30 to 7 days prior to check-in: 10% of total rates, From 6 to 3 days prior to check in: 50% of total rates, Less than 3 days prior to check-in: 100% of total rates, No-Show: 100% of total rates. If you want to book this trip please let me know! Should you need any further assistance from us, please do not hesitate to ask in advance. Many thanks with best regards, Melissa

Dear Mr. Soong, Thank you for your email! I am sorry that at the moment we only have 2 day 1 night cruise trip for Ambassador Cruise. If you prefer 3 day 2 night can you consider Paradise Elegance: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html I look forward to hearing from you soon! Ellie

Dear Christine, Thank you for your email and question! Please be advised the bus only picks up and drops off in the Old Quarter area so please come to our office at 72 Hang Trong to get the bus. Best regards, Cindy

Dear Sherine, Thank you for contacting us! The distance via expressway is around 3 hours and you need to be at the pier by 11:30am so please plan your travel accordingly. If you need further assistance please let me know! Ellie

Dear Sandra, Thank you for your inquiry and I would like to answer your questions as follows. (1) two water bottles will be provided inside the cabin. Tea and coffee are offered during breakfast; (2) Please be present at the pier at 11:45am for check in. If you need further information please let me know! Best regards, Ellie

Dear Vivienne, Thank you for your inquiry and we are so happy to hear from you! I would like to answer your questions below: - Our bus can take maximum 7 adults - it is limousine bus so very comfortable - We can surely drop off at Mercure La Gare I hope this is helpful for you! If you have any other questions please let me know any time! Melissa (Ms.)

Dear Mr. Chris, Thank you for your email and I am sorry that Ambassador Cruise does not offer 3 day 2 night tour yet. Can you consider Paradise Elegance Cruise: https://www.halongbaytours.com/cruise/paradise-luxury-elegance.html The cruise costs include transfer Hanoi - Halong Bay - Hanoi already. I look forward to hearing from you! Melissa

Dear Mr. Edgar, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. Please see the information for meeting point for Ambassador Cruise here: https://goo.gl/maps/ug7uHeB86xMXHYHu9 If you have any other questions please let me know any time! Melissa (Ms.)

Dear Ivanna, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. May I know your trip date and how many persons will travel please? If you have any other questions please let me know any time! Melissa (Ms.)

Dear Mr. Don, Thank you for your email and you can surely travel to the pier yourself. If you need further information please let me know! Ellie

Dear Alex, Thank you for your email! For private Hai Phong - Halong pick up the cost is $45 per car and for return trip Halong - Hanoi you can consider the shuttle bus $20/person for most saving option. If you have any other questions please let me know! Ellie

Dear Deepika, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. I have received your request for a quotation, and wonder how many guests are traveling? The unlimited lobster offer is for dinner only. Please see the file attached for cruise program. I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Ellie (Ms.)

Dear Ms. Jo, Thank you for your email and we are happy to hear from you! The bus we use for Ambassador Cruise is limousine bus and it is very comfortable. One way journey takes 2.5 hours. If you need further information please let us know! Best regards, Melissa

Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)

Dear sir/madam, Thank you for your email! Please be advised the extra bed for the 3rd person is US$150 so the total cost for 1 cabin for 3 persons is US$510 excluding transfer (US$40/person for round trip Hanoi - Halong - Hanoi) Should you have any questions, please do not hesitate to contact us. Best regards, Cindy (Ms.)

Dear Jonas, Thank you for your email! We are so happy to hear of your Halong Bay Trip! I would like to send you the detailed itinerary of Ambasador cruise for your review. Can you please share with me your travel date and how many people will be traveling to check the availability for you? As I see that you also ask about the Margaret and Phoenix cruise but please note that both cruises do not yet operate again after Covid-19. Should you have any questions, please do not hesitate to contact me. Best regards, Cindy (Ms.)

Dear Mr. Alex Santiago, Thank you for your email. For Ambassador Cruise, the boat will disembark at around 10:30 AM thus you will have enough time for the bus. Please kindly let us know once you are ready to book the room, we are glad to assist you accordingly. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Ms. Rachel, Thank you for your email and we are happy to hear from you! On 15th May we still have 1 premium cabin available. At the moment you have the options of kayaking or swimming and bamboo boat is not yet offered in the trip. If you need any further information please do not hesitate to contact us! Best regards, Jolie

Dear RACHEL, Thank you for your email! Please note the Ambassador uses a tender boat to transfer guests from the pier to the cruise. Regarding your interest in Ambassador cruise, can you please let me know your travel as well as how many people will be traveling to check the availability for you? Should you have other questions, please do not hesitate to contact us. Best regards, Sally (Ms.)

Dear Mr. Gerald, Thank you for your email and question. The cost $140/person is inclusive for deluxe cabin with balcony, excluding transfer ($35/person/round trip) and kayaking ($15/kayak). Should you have further concerns, feel free to get back to us. Best regards, Melissa (Ms.)

Dear Mr. Reynold. Thank you for your inquiry and we are happy to assist you with your trip to Halong Bay. The rate $140/person does not yet include a transfer round trip from Hanoi. We can arrange limousine bus for you at the cost $30/person/round trip. This is one of the best cruises at the moment, all cabins come with a balcony, and there is a lobster meals included. If you have any further questions please let me know! Best regards, Lisa (Ms.)

Dear Anushya, Thank you for your inquiry! As you might not know, due to covid-19 the Ambassador cruise does not sail for 3 days 2 nights yet, thus would you like to change to 2 days 1 night itinerary instead? Also, may I know how many people are in your group so I can assist you better? I confirm that Ambassador cruise has an elevator thus kindly no worry I'm looking forward to hearing from you soon Best regards, Hallie (Ms.)

Dear Ms. Kacey, Thank you very much for your inquiry. Due to Covid's general impact on tourism, not many cruises are offering 3 days 2 nights trip like before. I would like to send you what we have available for 26-28th May trip date so you can have a look: Heritage Cruise Binh Chuan: https://www.halongbaytours.com/cruise/heritage-cruise-binh-chuan.html This is the best boutique luxury cruise in Halong Bay and also our top selling cruise since 2019. The cruise also has a large all-season pool on sundeck, an art gallery, a library, and above all the best cruise program for 3 day 2 nights in Halong Bay. We have delta cabin with balcony available for $660 and shuttle bus round trip is $40/person/round trip. We would like to offer a $50 discount for Heritage Binh Chuan on the event of Vietnam's reopening. Total cost: $680 for 2 persons. Orchid Cruise: https://www.halongbaytours.com/cruise/orchid-cruise.html We have suite balcony cabin available for this 14-cabin luxury cruise. The cost is $550/cabin and shuttle bus $40/person/round trip. Total cost: 630 for 2 persons. Stellar of the Seas: https://www.halongbaytours.com/cruise/stellar-of-the-seas-cruise.html This is an ultra luxury cruise. We have junior suite available and the cost is $820/cabin, bus $20/person. Total: $860 for 2 persons. I hope this gives you some options. Please let me know if you need further information. Best regards, Melissa (Ms.)

Dear Mr. Robert, Thank you for your question. I am sorry that all shuttle buses can drop off in Hanoi Old Quarter only. From there it is 30 minutes by taxi to the airport. If you need further information please let me know! Lisa (Ms.)

Dear Ms. Clarice, Thank you for your email. My name is Lisa from Halong Bay Tours department and I am very glad to assist you with your trip. I am sorry that Ambassador Cruise is fully booked on 17th April, can you change to 16 April please? We have cabins available on 16th April. If you need to keep your booking on 17th April please let me know so we can refer you to our best cruises. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear Mr. Hong, Thank you for your email and we are happy to assist you with your trip to Halong Bay! The cruise is known for its food service, and the cruise can surely prepare alternatives for your partner. Non-seafood meals are available for sure. Have you had a trip date in mind yet? Please let me know if you have any questions! Best regards,

Dear Mr./Ms. Tran Dang, Thank you very much for contacting us. The round trip shuttle bus from Hanoi center to Ambassador Cruise is USD40/person. May we have your preferred travel date and number of guests for further assistance? We look forward to hearing from you soon. Best regards, Rosie (Ms.)

Dear Mr. Michael R Dugger, Thank you for contacting us! With a private car from the cruise pier straight to the airport, you can reach the airport at around 1:30 - 2:00 PM and it costs US$ 100/private sedan car for 2 persons. May I double-check if your flight is domestic or international? Best regards, Hana (Ms.)

Dear Yoon, Thank you for contacting us! We now have the special expat deal which is only US$ 280/Deluxe cabin including a shuttle bus round trip for 2 persons. Do you want to book it now? I hope to hear from you soon and please let me know if you need any further information. Best regards, Mary (Ms.)

Dear Mr. Seungwoo Paek, Thank you so much for contacting us! Our offer is US$ 280/Deluxe cabin for 2 adults. It is US$ 110/children surcharge and US$ 30/extra bed surcharge. Hence, the total cost is US$ 530 for your family with free shuttle bus round trip. I hope to hear from you soon and should you need any further information, please feel free to contact me! Best regards, Cindy(Ms.)

Dear Mr. Patrice, Thank you so much for your questions! The kayaking fee is US$ 20/kayak for 2 people, you can book it either in advance or on the boat. Should you have any further questions, please feel free to let us know. Best regards, Mary (Ms.)

Dear Malpani, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. Please note that all of the cruises can prepare vegetarian meals thus please kindly no worries about that. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.

Dear Una, Thank you for your questions and I'm glad to assist you with your trip. i would like to answer your questions as follows: (1) At the moment, shuttle bus round trip Hanoi - Halong - Hanoi costs $25/ person, the bus goes on Express way so it takes around 2.5 hours drive but some time traffic are busy on way so it might take a bit longer time; (2) Please note that Kayaking is not included in the price; (3) All meals are included, so kindly no worries. Please do not hesitate to ask me at any time if you need further assistance. Best regards, Amber (Ms.)

Dear Rushan Malla, Thank you for your question. Please kindly note that there is an elevator inside the ship, and all the outdoor excursions like visiting the cave or kayaking are optional. Your husband still can unwind on the beach or the sundeck and join all other onboard activities, no worries. If you have any more questions, we are very happy to assist. Best regards, Mary (Ms.)

Dear Tammy Tran, Thank you for your email! My name is Cindy and I am very happy to assist you with your trip plan! Regarding your question, please be advised that the shuttle bus leaves at 8.45 from Hanoi and it is 40 minute (without traffic jam) to drive from Hanoi airport to Hanoi city center. However, your flight might be delayed, you need to time take suitcases, get the car so please consider to rent a car go directly from the airport to Halong Bay. I hope my info would be helpful and please feel free to let me know if you have other questions. Best regards, Cindy (Ms.)

Dear Mr. Ram, Thank you so much for contacting us! As I have checked, President Cruise is still available on Jan 2, 2021. Please note that bathtubs are only available in Cabinet Suite and Presidential Suite. May I know which cabin you wish to take in order for me to send you the link to secure your booking accordingly? I hope to hear from you soon and please let me know if you have any further inquiries. Best regards, Bailey (Ms.)

Dear Kaiyuan Wang, Thank you for your inquiry. My name is Bailey from Halong Bay Tour department and I'm glad to assist you with your trip. There is unlimited to bring the luggage to the bus and boat, you can bring all your stuff with you. However, if you coming back to Hanoi you can storage your bug suitcase at the hotel and carry a small one for more convenience as the room on the boat is not too big so if bring more luggage will be narrow for you. Could you share with me more detail about your trip for a better recommendation? For example which cruise/budget are you looking for, your travel date, and the number of passengers? Please let me know if you have any questions. Best regards, Bailey (Ms.)

Dear Mr. James, Thank you for your question. Please be noted that President Cruise does not offer biking activities. I have sent you the cruise's detailed itinerary via email, please help me to check it! Should you have any further questions, please do not hesitate to contact me. I am more than happy to help! Best regards, Jolie (Ms.)

Dear Kai Smith, Thank you for your questions and I am very glad to assist you with your trip. We can put an extra bed in the Ambassador Balcony cabin to accommodate 3 persons, so please no worries! I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear Mr. Park, Thank you for your question! My name is Cindy and I am very happy to assist you with your trip plan. Please be advised that one room on President can be added an extra bed to accommodate 3 adults of your group. Kindly contact us for further assistance. Best regards, Cindy (Ms.)

Dear Martina Jezdikova, Thank you for your email. My name is Cindy from Halong Bay Tour department and I'm glad to assist you with your trip. Please be advised that the Ambassador cruise have connecting cabin so it is surely suitable for your family with kids. I hope my info would be helpful and please let me know if you have any other inquiries. Best regards, Cindy (Ms.)

Dear Lee, Thank you for your question! Yes, the shuttle bus goes on the expressway which is around 2.5 drive. Could you let me know your travel date so I can check availability for you? Best regards, Jolie (Ms.)

Dear Mr. Dipesh Raj, Thank you for your inquiry. In case the cruise trip has to be canceled due to bad weather, please find our cancellation as follow: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). Should you need any further assistance, please do not hesitate to contact us! Best regards, Hana (Ms.)

Dear Mr. Jade Tran, Thank you for your question. I am sorry that the bus is only available for hotels in Hanoi Old Quarter. If you are staying in another city, we can arrange a private car instead thus please let us know. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear Eva Pasgaard, Thank you for your question. Ambassador Cruise does provide free Wifi onboard, however, internet connection may be interrupted due to the mountainous area in the bay. I hope you understand. If you have other concerns, feel free to contact us. Regards, Mary (Ms.)

Dear Yuki, Thank you for your inquiry. The cruise bus can pick you up at Pan Pacific hotel but they do not drop off at the hotel outside of Hanoi Old Quarter liked Intercontinental thus you need to take the taxi from Hanoi Old Quarter to this hotel. If you have any further questions, please feel free to ask us! Best regards, Mary (Ms.)

Dear Deep Mukhopadhyay, Thank you so much for contacting us and I am very glad to assist you with your trip. Yes, we do offer transfers from Hanoi to the cruises and back. The pickup time is around 8:00 - 8:45 AM. Should you need any further assistance, please feel free to contact us. Best regards, Jolie (Ms.)

Dear Mr. Terry Levesque, Thank you so much for your questions! Regarding your question, please be advised that our shuttle bus only picks up and drops off in Hanoi Old Quarter but we can organize a private car from Cat Bi Airport (Hai Phong) to Ambassador Cruise at US$60/car/way. After the cruise trip, you can join the free transfer back to Hanoi. By the way, may I know your trip date so I can check the cabin availability? Looking forward to hearing from you soon. Best regards, Hana (Ms.)

Dear Rajan Agarwal, Thank you for your inquiries and I'm glad to assist you with your trip. When you book the cruise depart on 25th Dec you won't be charged a surcharge for Christmas Party, please no worries. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)

Dear Peter Russell, Thank you for your question. You surely can arrange the transport by yourself and meet up at the cruise port. Please be ready at the address Halong International Cruise Port (SunGroup Port) no later than 11:30 am on your travel date. If you need more information, feel free to ask. Regards, Mary (Ms.)

Dear Poonam Shah, Thank you for your questions! Kayaking is excluded and it costs US$ 20/kayak for 2 persons. Regarding vegetarian meals, the boat can surely prepare it so please kindly no worries about it. Should you need any further information, please feel free to contact us! Best regards, Jolie (Ms.)

Dear Icey, Thank you for your question! There is no limit for luggage you carry with you, however, we suggest you bring little luggage only for the most comfortable as this is a short trip. I hope this helps and should you have any further questions, please feel free to ask us! Best regards, Jolie (Ms.)

Dear Eduardo, Thank you for contacting us and I'm glad to assist you with your trip. Since your family has 2 adults and 2 kids (3&5) , they would arrange 1 double bed and 1 extra bed for your family. The kid is 3 years old free of charge and will share a bed with parents, the other one will be charged 75% of adult price and get an extra bed. I hope to hear from you soon and please let me know if you have any inquiries. Best regards, Amber (Ms.)

Dear Sunha Woo, Thank you for your email. My name is Amber from Halong Bay Tour department and I'm glad to assist you with your trip. The cost for an extra bed for 3rd people will be charged 80% of other people. May I know your travel date and how many days you will travel to Halong Bay so I can provide you the price accordingly? I hope to hear from you and please let me know if you have any inquiries. Best regards, Amber (Ms.)

Dear Adon, Thank you for your question and I am very glad to assist you with your trip. The weather in July is quite hot, with average temperatures of 29 degrees thus it would be ideal for water activities. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear Ms. Hana, Thank you for your inquiry! We can place an extra bed inside the cabin for the third person and you can pay the extra person charge. May I know when you wish to visit Halong Bay so we can check availability for you? Best regards,

Dear Mr. Alark, Thank you for your inquiry and we are happy to hear from you. We can arrange the private transfer for the Hanoi - Halong Bay - Hanoi Airport route. The cost is $220 USD for this service and you will reach the airport at around 1:30 PM. I look forward to hearing from you! Ellie

Dear Mr. Charles, Thank you for your email. My name is Jolie from Halong Bay Tours department and I am very glad to assist you with your trip. I confirm that there is squid fishing activity for President Cruise. However please kindly note it is highly seasonal so the chance of catching squid really depends. I hope this helps and please let me know if you have any questions! Best regards, Jolie (Ms.)

Dear Yoon Hyung Gyu, Thank you for your questions and I am very glad to assist you with your trip. If your hotel is located in Hanoi Old Quarter, we will arrange the bus to pick you up from your hotel. For the cruise, we will need your passport information to register on the boat in advance. Once your booking is confirmed, we will send you an email requiring this information and you can type us the info or send us your passport's scan. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear Mr. Maureen, Thank you for your question! For 3 day 2 night trip, passengers will transfer to a day boat for further sightseeing of Halong Bay and will return to the mother boat in late afternoon. I hope this helps!

Dear Stephanie Phu, Thank you for your email. Please be noticed that President Cruise departs at 12:00, and it takes you around 3 hours by private car/taxi from Hanoi airport to the cruise pier. So if you would like to be in time for the cruise, you need to be ready in a taxi/car no later than 9:00 am to go to the pier. Also, please estimate both the time for check-out from the airport with luggage and the flight might be delayed. Just to make sure, you can consider to stay in Hanoi for 1 night and book the cruise trip on the next day or book an earlier flight on the same day. Should you need further information, please feel free to ask us. We are more than glad to help. Best regards, Mary (Ms.)

Dear Mr. Ken, Thank you for your inquiry. My name is Sunny from Halong Bay Tours department and I am very glad to assist you with your trip. However, as our shuttle bus only picks up clients within the Hanoi Old Quarter area, thus please consider a private car transfer if possible. By the way, as your flight arrives in Hanoi at around 8:25 am; if possible, please consider booking an earlier flight since sometime, the air-plane could be delayed and if you are late, you will miss the cruise. I hope you understand this situation. Should you need further assistance, please do not hesitate to contact me. I look forward to hearing from you, Kind regards, Sunny (Ms)

Dear Maria Soliman, Thank you for your question! Please be advised on President cruise, only Suite rooms (Cabinet Suite, Treasure Suite or Presidental Suite) have bathtubs. Please let me know if you have any other inquiries. Best regards, Cindy (Ms.)

Dear Ms. Samantha, Thank you for your question. We offer free shuttle bus for President Cruise (limousine bus) and it will get back to Hanoi around 3:30-4:00pm. There is plenty of time for your onward flight, as it takes around 30-40 minutes from Hanoi Old Quarter to the airport. Best regards,

Dear Ms. Marina, Thank you for contacting us! Yes, we can put an extra bed on Ambassador Balcony for the third person. However, please note that the extra bed is smaller than a single bed. May I know your travel date for checking the availability and the cost? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Jolie (Ms.)

Dear JimC, Thank you for your email. My name is Cindy from Halong Bay Tours department and I am very glad to assist you with your trip. Please be advised that President cruise will add Peak Season Surcharge for travel date from 20 Dec to 5 Jan thus if you do the tour on 19 Dec for 2 days, you will not be surcharged. Please share with me more details about your inquiry for our further assistance. Best regards, Cindy (Ms.)