Sena Cruise

Dear Irena, Please be advised we are Halong Bay Tours, a travel agent of Sena Cruise, not the cruise organizer. As the cruise finishes at 11.30am and you will be back to Hanoi around 3.00pm, it will be enough time for you to make the cruise at 18.20. Should you have other questions, please do not hesitate to contact us. Best regards, Cindy

Dear Deb Pasley, We can arrange a bus from Halong to Ninh Binh for you and its price is USD 19 per person. Best regards, Cindy

Dear Kris, Our bus will arrive in Hanoi around 2.30 - 3.00pm so I think you will be able to make the train at 15.30. We can drop you off at the train station. Regards, Cindy
 

Dear Suraj, Yes, Sena Cruise can drop you off at Gia Luan pier then you take a taxi/bus to Cat Ba town on your own. Should you have other questions, please do not hesitate to contact me. Best regards, Cindy

Dear Raymond, Thank you for reaching out to us! I would like to advise you that winter weather in December is falling around 10 - 15 Celsius degree. However, all the activities is going to be as normal as usual. Should you have any questions, please do not hesitate to contact us. Phoebe

Dear Ed, I would like to advise you that we have sharing bus Hanoi - Halong - Ninh Binh service which is normally 37usd per person. If you wish to use it, please add it to your reservation with us. Phoebe

Dear Jonathan, Yes, the bathroom is totally private thus please kindly not worry. Best regards, Annie (Ms.)

Dear Melissa Saito, For Sena Cruise, Deluxe Balcony cabin is located on the first floor while Executive Balcony cabin is on the second floor. I am sorry the cruise does not offer a specific menu without seafood. They will just replace seafood (if any) with another option for you. Best regards, Annie (Ms.)

Dear Luis, For Sena Cruise, we offer shuttle bus Hanoi - Halong - Hanoi at US$ 25/person. Regards, Annie (Ms.)

Dear Juay, Thank you for your email. Yes, you can surely book 1 cabin for 1 person. Should you need more information, feel free to contact us. Regards, Annie (Ms.)

Dear Phuong Lam, Some cabin types on Sena Cruise can be set up with an extra bed for your group of 3. As for the transfer from Halong to Sapa, we can help book shuttle bus Halong-Hanoi then Hanoi-Sapa as there's no direct bus Halong to Sapa. Please feel free to let us know if you need any further assistance. Best regards, Bonnie (Ms.)

Dear Nathan, Thank you very much for contacting us. We can help book local bus for Halong - Ninh Binh after the cruise at 18 USD/oneway.  Please feel free to let us know if you need our further assistance. We are more than glad to help! Bonnie (Ms.)

Dear Barbara Stephens, The bus will drop you off in the Old Quarter at around 15:00 - 15:30 and it normally takes around 1 hour to get to the airport, thus may I double check if your flight is after 16:30 for domestic ones, or after 17:30 for international one? In case it is earlier, please consider taking a private transfer from the hotel to the airport. Best regards, Annie (Ms.)

Dear Nadeem, It is okay to bring 2 suitcases during the trip. Should you need further information, please let me know. Best regards, Annie (Ms.)

Dear Becca Townsend, Yes, we do offer shuttle bus Hanoi - Halong - Hanoi at US$ 25/person/round trip. The journey will take around 2,5 - 3 hours. The cruise will disembark at around 11:30 - 12:00 and you will return to Hanoi at around 15:00. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Julia Noorduyn, Yes, the cruise does offer life vests for children, however, they have one size only so you can bring your own life vest for your children if you want. Best regards, Annie (Ms.)

Dear Angela, Thank you for contacting us. The rooms do have a curtain to cover the bathroom, no worries. Should you have further concerns, please let us know. Best regards, Annie (Ms.)

Dear Jun,

Thank you for contacting us! I would like to inform you that we have the shuttle bus Hanoi - Halong - Ninh BInh available for 35 USD/ person. Our shuttle bus will pick you up directly at your hotel in Hanoi (inside the Old Quarter area) and drop you off directly at your provided hotel in Ninh Binh city. Should you need any further assistance, please do not hesitate to contact us.

Best regards,

Quan

Dear Rachel Carapetis, Thank you for contacting us. All cruises can serve vegetarian meals for you, no worries. For any dietary, feel free to inform us when you make the booking for the best preparation.
As for the transfer with Sena Cruise, the bus from Hanoi - Halong costs $13/person/way and from Halong to Tam Coc costs $19/person/way. Should you need further information, please let us know. Regards, Mary

Dear Hammad, Thank you for contacting us! We are very happy to hear from you! (1) Yes, you can surely contact us via WhatsApp: + 84 865 006 003. (2) As per your request, we can arrange the following shuttle bus transfers for you: Hanoi - Halong: USD 12.5/ person & Halong - Ninh Binh: USD 22/ person. Should you have any questions, please do not hesitate to contact us! Best regards, Lily

Dear Megha, Thank you for your questions! We are very happy to hear from you! Please be advised that The summer discount is only applied if your trip dates are within the promotion period. Thus, as your trip is in December, the discount is not applied. Should you have any questions, please do not hesitate to contact us!   We look forward to hearing from you! Best regards, Lily

Dear Tory, Thank you for your question! We are so happy to hear from you! As I have checked, Sena Cruise is still available for 19 - 20 Oct. Its price is USD 320 for a deluxe balcony with twin beds and USD 25/person/bus round trip from Hanoi Old Quarter. The bus takes 2,5 - 3 hours from Hanoi to Halong's port. Looking forward to hearing from you! Best regards, Cindy

Dear Oscar, Thank you for your question and we are very happy to hear from you! Yes, bamboo boat riding is available as an alternative to kayaking when you visit Dark & Bright Cave. Should you have any other questions, please do not hesitate to contact me! Best regards, Lily

Dear Tanvi, Thank you for your email! Regarding your interest in the promotion of Sena Cruise, please let me know your travel date to check availability then I can book manually for you. Best regards, Cindy

Dear Pollyane, Thank you for your question! Please be advised the cost is from USD 15 to 35/person for round trip depending on which cruise you choose. You will be back to Hanoi Old Quarter around 2.30 - 3.00pm so you still have enough time for your flight at 18.30. Please share with me your details about your trip plan for our further assistance. Best regards, Cindy

Dear Ash, Thank you for your question. Please kindly find our cancellation policy in case the tour is cancelled due to bad weather conditions as below: 1/ If the tour is cancelled in advance with prior notice, full refund will be made. 2/ If the tour is cancelled midway through, you will be charged for service already use (such as shortened cruise trip, or breakfast, or shuttle bus, whichever applies in specific case). I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Cindy

Dear Edmundo Dantes, Thank you for contacting us. All rooms on Halong Bay Cruise are non-smoking rooms. However, you can smoke in some designated areas outdoors such as on the balcony or the terrace sundeck. For further information needed, do not hesitate to contact us. Regards, Halongbaytours Team

Dear Prateek, Thank you for your questions! Please kindly consider all available options and price below for Sena Cruise with 2 adults and 1 child (12y/o): Balcony Deluxe for 570 USD excluding transfers; Balcony Executive for 620 USD excluding transfers. Shuttle bus is available round trip for 25 USD/pax. Vegetarian meals will be available upon request in advance so no worries if you are pure vegetarians. Should you need any further assistance with your booking, please do not hesitate to contact me. Best regards, Quan.

Dear Chang, Thank you for your questions! As you travel alone, you will be charged as 1 adult in the room you intend to book and there is no supplement fee. Should you need any further assistance with your booking, please do not hesitate to contact me. Best regards, Quan.

Dear Michael, Thank you for your email and questions. For your requirements, you can consider the following options: 1. Private car Halong - Hanoi Airport for 110 USD per car. 2. Hanoi - Halong - Hanoi by shuttle bus and then take taxi to the airport. However, since your flight is quite early, it is best we drop off at mid-point then you take a taxi to the airport. It usually takes 40 minutes from Hanoi to Noi Bai Airport and 3 hours from Halong to Hanoi Airport, so please plan accordingly and let me know. Best regards, Quan.

Dear Karen McAllion, Thank you for your email. For Sena Cruise, you will be back in Hanoi at around 3:30-4:00 pm. Should you need further information, feel free to contact us. Regards, Halongbaytours Team

Dear Mr. Jeremy, Thank you for your email and booking. I am sorry that Sena Cruise is fully booked on your trip date already. We are available on either 25 Dec can you consider changing your trip date? If you can not change your trip date can we recommend you other available options please? I look forward to hearing from you! Melissa

Dear Luis, Thank you for contacting us! Please be advised both Genesis Regal and Sena Cruise will have gala dinner to celebrate NYE on 31 Dec with a mandatory surcharge ($30/person for Genesis and $30/person for Sena). Should you have any questions, please do not hesitate to contact us. Best regards, Cindy

Dear Harshal, Thank you for your email and question! I confirm all cruises can prepare vegetarian menu. I hope this is helpful for you! Have a nice day! Chloe

Dear Christine, Thank you for your email and there is no luggage limit for Sena Cruise. However, for your convenience, it is best to leave the bigger one at the reception at pier. If you need any further assistance please let me know! Ellie

Dear Ms. Samantha Roberts, Thank you for your message. My name is Annie from Halong Bay Tours department and I am very glad to assist you with your trip. May I know if you are interested in any boat and your travel date in order for us to assist you better? Yes, your family of 3 can surely stay in one room. You can share the bed or book an extra bed at an extra cost for more convenience. I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Rachel, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. The cost is $25/person for Sena bus round trip. Jo (Ms.)

Dear Mark, Thank you for your inquiry! For Sena cruise if you have 3 kids, I suggest you should take the Suite Terrace cabin. It costs: $635/cabin for 2 adults and 3 kids with a baby cot and 1 extra bed for the kid Thus please kindly consider and advise us if you would like to take this cabin so I can send you the link to secure your booking. I'm looking forward to hearing from you soon Best regards, Hallie

Dear Mr. Harry, Thanks for your email and we are happy to hear from you! Please kindly note that the cabin rate does not yet include transfer round trip so if you do not take transfer, you just need to pay for cabin rate. I look forward to hearing from you soon! Please let me know if you have any questions! Best regards, Melissa

Dear SUMIT DATTA, Thank you for your question! Yes, we can arrange a cabin with a double bed + an extra bed for your family so please no worries. Looking forward to hearing from you. Best regards, Cindy (Ms.)

Dear Mr. Federico, Thank you for your message. Please kindly find our cancellation policy as below: - More than 30 days prior to check-in: Free of charge - From 30 to 7 days prior to check-in: 10% of total rates - From 6 to 3 days prior to check in: 50% of total rates. - Less than 3 days prior to check-in: 100% of total rates. - No-Show: Charge 100% of total rates May I know which cruise you are considering, your travel date and the number of passengers in your group in order for me to assist you better? I hope to hear from you soon and please let me know if you have any other inquiries. Best regards, Annie (Ms.)

Dear Rafael Scheder, Thank you for your email! We are so happy to hear of your trip to Halong Bay! Yes, Sena does have a room with 3 single beds so we can arrange that room for you. Can you please let me know your travel date to check availability? Best regards, Sally (Ms.)

Dear Ms. Christine Taylor, Thank you for your inquiry and we are so happy to hear of your trip plan to Halong Bay. With Sena Cruise you will return to Harbour at 11:30am. If you book a private transfer to Hai Phong airport, it will take around 45 minutes. I hope this information is helpful, and I look forward to hearing back from you so I can send you our best offer. If you have any other questions please let me know any time! Melissa (Ms.)

Dear Jenny Mitchell, Thank you for your question. Sena Cruise does not include a biking tour in the program. You have a chance to swim and kayak in the untouched area and visit some fishing rafts of the fisherman on the bay. If you need further information, feel free to ask us. Regards, Jolie (Ms.)

Dear Mia, Thank you for contacting us. Sena Cruise has Deluxe connecting cabins on the lower deck or Terrace Suite cabin triple on the upper deck for 3 - 4 adults. If you are planning your upcoming trip, feel free to get back to us with more details so we can support you better. Regards, Mary (Ms.)

Dear Archana, Thank you for your question. Sena Cruise serves vegetarian food for you. If you have any other special food requests, feel free to inform us in advance so we can ask the cruise organizer to prepare proper meals for you. Regards, Mary (Ms.)

Dear Lim Jie Yi, Thank you for your question. The cruise fare includes a 1 - 2 night program with kayaking or sampan boat, luxury cabin, entrance fees, and meals. Other expenses like beverages (except for a bottle of water set up in the cabin), massage, shuttle bus, hotel, airfares are not included. Hope this useful for you. Feel free to contact us again if need help. Regards, Mary (Ms.)

Dear Ms. Jessica, Thank you so much for contacting us! I'm sorry that Sena cruise only offers a transfer from Hanoi. If you are staying in Halong, you can simply take a taxi to the cruise pier at Tuan Chau International Cruise Port, Halong. I hope this helps and please let us know if you need any further information. Best regards, Jolie (Ms.)

Dear Mr. Eric Jones Thank you for your inquiry. Wifi is available, however, please note that the signal may not be stable when the cruise sails to the mountainous area. Thank you for your understanding! If you have any further questions, please feel free to contact us! Best regards, Hana (Ms.)

Dear Sarah, Thank you for contacting us. Kindly note that the cruise will serve dishes for kids, or if they have any allergies or special requests, please inform us in advance so we can ask the cruise organizer for you. If you need more assistance, feel free to contact us. Regards, Mary (Ms.)

Dear Marjon, Thank you for contacting us. You can surely book one way for the bus. The cost is US$15/person/way and the drop-off point will be in Hanoi Old Quarter. Should you need more information, feel free to contact us again. Regards, Mary (Ms.)

Dear Nicky, Thank you for your inquiry. We do offer private pick up from Hai Phong Airport to the cruise pier. It costs US$ 45/sedan car for 2 persons. Please kindly let us know if you wish to book it. I hope this helps and should you need any further information, please feel free to let us know! Best regards, Jolie (Ms.)

Dear Andrea, Thank you for contacting us! Sena Cruise pier is at Tuan Chau Marina and you can surely get there yourselves. Should you have any further questions, please feel free to ask us! Best regards, Hana (Ms.)